Legion Global Motorsports - LG Wholesale Dishonest practices unauthorized billing Internet *EDitor's Suggestions on how to get your money back into your bank account!
I called to order a scooter from globaltrailer.net (LG Wholesaler), and was told that in order to pay with a credit card, I would need to fax, or scan and email a copy of their credit card authorizarion form, which they emailed to me. Given more thought, I decided against purchasing the item, and assumed all was well since I hadn't submitted the authorization form.
I checked my credit card account four days later, and there was the charge for the scooter. I emailed and spoke with them on the phone, and when I could see that I was getting a ridiculous argument, I hung up. Jay called back, and called me 'immature' for hanging up on his sales rep.
I've filed a dispute with my credit card account.
Tania
Topsham, Maine
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
8 Updates & Rebuttals
Tania
Topsham,Maine,
U.S.A.
LG Motorsports is not likely to admit wrong
#9Author of original report
Tue, July 03, 2007
As with many companies who utilize bad buisness practices, LG Motorsports is not likely to admit wrong, and of course they want me to "drop" the matter. That they did return my money doesn't absolve them of fraudulently charging my credit card in the first place.
Legion
New Lenox,Illinois,
U.S.A.
This is why this site is made BY Consumers!
#9UPDATE Employee
Tue, July 03, 2007
If the Editor is going to tell you that to go ahead and dispute the charge, THEY ARE COMPLETLEY INCORRECT!
There is not a prompt on any Credit Card that tells you if you simply DO NOT LIKE it then dispute it. If the merchandise is incorrect, or damaged, or possibly the not what you ordered, THEN Dispute it!
This is why customers make these websites, to show their side of the story, but hide the true details. In this case, the customer was taken care of and refunded within 72 hours and still wants to complain.
Give companies out there a break once a while.
Legion Global
Legion
New Lenox,Illinois,
U.S.A.
This is how customers THINK they can do whatever they want.
#9UPDATE Employee
Tue, July 03, 2007
This customer wants to know WHY she was issued a refund? Hmmm. Can't you see the problem here, Me either. THIS IS HOW WE TAKE CARE OF YOU MS. TANIA! If there is a problem and can NOT resolved then we compensate you!
Look at the email that this customer sent to us after the first rebuttal was submitted:
Sent on Mon, 02 Jul 2007 18:49:04 -0400
What a ridiculous rebuttal. Just as nonsensical as my communications with
>you. First you call the document a credit card authorization which I MUST
>get back to you, or I can't use my card, and then you call it a receipt.
>Get your act together.
>
>If you have such a solid argument, why did you refund my money?
>
>Look for a response to your rebuttal.
>
>Tania
Can you please have some understanding that Legion Global fixed the problem, why would you care to say, " If you have such a solid argument, why did you refund my money?" You were refunded your money. Drop it. That is not bad practice for a company to refund you. What other intentions did you have. You have your money, press on with pride. We have none of your money. Drop it!
Thanks
Jay- Sales Manager
LG Wholesale
Legion
New Lenox,Illinois,
U.S.A.
This is how customers THINK they can do whatever they want.
#9UPDATE Employee
Tue, July 03, 2007
This customer wants to know WHY she was issued a refund? Hmmm. Can't you see the problem here, Me either. THIS IS HOW WE TAKE CARE OF YOU MS. TANIA! If there is a problem and can NOT resolved then we compensate you!
Look at the email that this customer sent to us after the first rebuttal was submitted:
Sent on Mon, 02 Jul 2007 18:49:04 -0400
What a ridiculous rebuttal. Just as nonsensical as my communications with
>you. First you call the document a credit card authorization which I MUST
>get back to you, or I can't use my card, and then you call it a receipt.
>Get your act together.
>
>If you have such a solid argument, why did you refund my money?
>
>Look for a response to your rebuttal.
>
>Tania
Can you please have some understanding that Legion Global fixed the problem, why would you care to say, " If you have such a solid argument, why did you refund my money?" You were refunded your money. Drop it. That is not bad practice for a company to refund you. What other intentions did you have. You have your money, press on with pride. We have none of your money. Drop it!
Thanks
Jay- Sales Manager
LG Wholesale
Legion
New Lenox,Illinois,
U.S.A.
This is how customers THINK they can do whatever they want.
#9UPDATE Employee
Tue, July 03, 2007
This customer wants to know WHY she was issued a refund? Hmmm. Can't you see the problem here, Me either. THIS IS HOW WE TAKE CARE OF YOU MS. TANIA! If there is a problem and can NOT resolved then we compensate you!
Look at the email that this customer sent to us after the first rebuttal was submitted:
Sent on Mon, 02 Jul 2007 18:49:04 -0400
What a ridiculous rebuttal. Just as nonsensical as my communications with
>you. First you call the document a credit card authorization which I MUST
>get back to you, or I can't use my card, and then you call it a receipt.
>Get your act together.
>
>If you have such a solid argument, why did you refund my money?
>
>Look for a response to your rebuttal.
>
>Tania
Can you please have some understanding that Legion Global fixed the problem, why would you care to say, " If you have such a solid argument, why did you refund my money?" You were refunded your money. Drop it. That is not bad practice for a company to refund you. What other intentions did you have. You have your money, press on with pride. We have none of your money. Drop it!
Thanks
Jay- Sales Manager
LG Wholesale
Legion
New Lenox,Illinois,
U.S.A.
This is how customers THINK they can do whatever they want.
#9UPDATE Employee
Tue, July 03, 2007
This customer wants to know WHY she was issued a refund? Hmmm. Can't you see the problem here, Me either. THIS IS HOW WE TAKE CARE OF YOU MS. TANIA! If there is a problem and can NOT resolved then we compensate you!
Look at the email that this customer sent to us after the first rebuttal was submitted:
Sent on Mon, 02 Jul 2007 18:49:04 -0400
What a ridiculous rebuttal. Just as nonsensical as my communications with
>you. First you call the document a credit card authorization which I MUST
>get back to you, or I can't use my card, and then you call it a receipt.
>Get your act together.
>
>If you have such a solid argument, why did you refund my money?
>
>Look for a response to your rebuttal.
>
>Tania
Can you please have some understanding that Legion Global fixed the problem, why would you care to say, " If you have such a solid argument, why did you refund my money?" You were refunded your money. Drop it. That is not bad practice for a company to refund you. What other intentions did you have. You have your money, press on with pride. We have none of your money. Drop it!
Thanks
Jay- Sales Manager
LG Wholesale
Tania
Topsham,Maine,
U.S.A.
Legion Global Motorsports - LG Wholesale
#9Author of original report
Mon, July 02, 2007
Rebuttal by this seller misses the whole point of my complaint, just as my with communications did with the seller. A search for complaints against this company tells the story.
Legion
New Lenox,Illinois,
U.S.A.
Response to Immature Complaint
#9UPDATE Employee
Mon, July 02, 2007
This customer did not want to comply with the credit card authorization form why? Well because she felt that if she simply "Didnt like the product, then she could dispute the charge". Unfortunately trying to talk to Ms. Tonya she doesn't like when a sales rep contacts her and tries to explain that if she was nervous about the product to do more research via internet or checking out a local retailer before buying from Legion Global or anyone.
The customer continued to hang up the telephone. What customer would want to order something, give their credit card information out, and then say " Well I dont know if I am going to like the product?" Legion Global's response to that is " WAIT UNTILL YOU ARE 100% SURE!" It clearly stated on our disclaimer that if you do not agree to the terms ( Credit card Authorization Form ) then DO NOT USE THE SITE. She continued to go with the sale, then decided to back out. By the way Ms. Tonya was refunded within 72 of placing her order in full.
Please for any customers out there that actually like what they are purchasing, please make sure to read the description and understand the policies the company has. When you purchase anything with a credit card at any retailer you must sign a carbon copied receipt correct? Then was is the difference of us emailing the receipt to you to sign?
Any further questions please contact us here at the store, 866-710-6096.
Thanks
Jay- Sales Manger
LG Wholesale