Leisure plus Takes money from your checking account without permission Plano Texas
In July I purchased a supplement from Berkeley Nutraceuticals. In order to get the discount price, it was necessary to sign up for an offer with Leisureplus. I was assured I could cancel with Leisureplus at any time at no cost to me.
On August 6th I received my first communication by mail from Leisureplus. I promptly called, that same day, and cancelled my "membership."
On September 1st, I noticed that $8.95 had been deducted from my checking account by Leisureplus. Unfortunately, the name they use when selling packages is not the same as the one they use to bill you, so I didn't recognize the deduction and just assumed my husband had purchased something.
Leisureplus deducted another $8.95 from my account on September 29th, and I finally realized who they were at that point. I called Berkeley Nutraceuticals to explain the problem. I found that they couldn't have cared less. They gave me the Leisureplus phone number and told me it was strictly my problem to deal with.
I called Leisureplus today, explained the situation, and demanded my money back. They claim that my call to cancel membership appears in their records, but that somehow "the automated cancellation process was never completed." They say that they will now refund any money they have deducted in a prompt manner. But seeing that they are already listed on this site, I am wondering if they really will. I will keep everyone posted as to the outcome of this.
Danese
Rochester, New York
U.S.A.
2 Updates & Rebuttals
Danese
Rochester,New York,
U.S.A.
Leisureplus has credited my account
#3Author of original report
Sat, October 30, 2004
Leisureplus has refunded all payments they had deducted from my checking account in a prompt manner.
Melissa
Plano,Texas,
U.S.A.
Consumer Affairs Manager
#3UPDATE Employee
Fri, October 29, 2004
At LeisurePlus nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in reseraching and responding to our customers' concerns. If you are interested in us researching your concerns, please contact our Consumer Affairs Department at custrel@aegonusa.com, via mail at 2700 West Plano Parkway, Plano, TX 75075 or toll free at 1-800-527-5517, option 2.