Complaint Review: LEISURE TIME SPAS BILLIARD & MORE LLC

 My two sons are cross country runners for their high school. They worked on weekends to each save $1000. I then agreed to pay the balance for a new hot tup that they could use for sports therapy. So on June 29, 2014, we bought a new spa from Leisure Time Spa (LTS) in Waterford, MI for $8000. Within weeks of delivery, the hot tub shell began to bubble in several places. Apparently several other customers of this store experienced similar problems with this model spa. As a result of the defect, LTS removed the hot tub from my home on October 24, 2014 and promised a replacement right away. On November 18, 2014 Charlie McD (owner of LTS) sent an email to me expressing his apologies for what he called a “horrible inconvenience” and promised to “make it right”. A few weeks later, on December 23, 2014, we agreed with Charlie to accept a smaller replacement spa along with a refund of the $1,945.37 price differential and a new invoice was issued by LTS reflecting a delivery date of “asap”- estimated to be 3 weeks.

What followed were multiple emails and telephone calls since late December, but the promised replacement of the spa and refund of the $1,945.37 never took place. In fact, on February 5, 2015, after my sending proof that the new hot tub was indeed ordered and paid for, Charlie sent an email in response that he did not know what I was talking about. After having his memory refreshed, he promised to review all the records and to call me by Tuesday, February 10th. When that phone call did not take place, I sent him another email on February 10th. Charlie then replied he needed a day to check with the spa supplier to see if the replacement spa had been ordered. Despite this promise, I again never have not heard from Charlie. Finally, I hired an attorney to handle this. Charlie ignored all inquiries from the attorney, so we filed a court case. He did not respond to anything sent by the court and did not show up for the case. We received a default judgement against him. He did not respond to this either. We scheduled a creditor’s exam for July 28, 2015 and his new response was that he is filing bankruptcy. His attorney states he now has a second lawsuit pending and cannot afford to pay the claims.My thought now is that this is his latest ploy to further rip me off. I would love to see him deny all of the above, as I have emails, pictures and court forms. This guy is a crook and liar. He stole from two scholar athletes, one of which is an Eagle Scout.

Now at this point, I am out $8000 paid in full for the original spa. That spa was taken away and not replaced. I did not receive the replacement spa or my refund for the difference. Charlie McD of Leisure Time Spa has had my money for over one year now and has basically gotten away with pure theft. I used our legal system to address this and although I won in court, he now may possibly get away with it anyway.