Complaint Review: Len Stoler Dodge Chrysler

I (actually my wife) bought a vehicle from them on 12/27/08. Their F&I closer, Bill Gonzalez, told me I had to pay a $325 deposit for my tags. I told him I only wanted to transfer plates and not get new ones. He said it didn't matter that it was company policy to get this amount. I told him the fee would only be around $100 and that I could register a semi for that amount. No dice, his way or the highway

Against my better judgement I paid the deposit but I had Bill Gonzalez sign a receipt guaranteeing a refund for the difference.

Well its been almost 90 days and I'm through begging for my money. I've made at least 10 calls in the aggregate to Mr. Gonzalez, Mike Campagna-Sales Mgr. (stay away from him as he only returns calls before the sale), Mike Meagher Jr.. They each gave me their "Song and Dance" routine ending with remarkably similar versions "...the check will go right out.."

Not only are they trying to rip me off for my hard earned money they went against my wishes and got me NEW license plates. It then cost me an additional $65 to correct their mistake.

If you make the mistake of going to Len Stoler Dodge, make sure your wallet is still in your pocket when you leave.

Len Stoler Dodge only proves the adage that car dealers don't get bad reputations, they EARN them!!

CL
Gansevoort, New York
U.S.A.