Complaint Review: Len3a

Buyer beware: Len ghosted me. I paid for a month’s worth of private training (2–3x a week) in November 2022 after experiencing one class with Len. The session itself was okay. I told and warned him I was in a very unwell physical condition and that’s why I was seeking professional guidance, but he pushed me to the point where I was too fatigued to continue my workout and threw up. Still, I wanted to give it a shot because I was desperate to become healthier.

But very shortly after I had to go to LA for work, and ended up staying here indefinitely. I am not sure when I will be coming back to New York. I asked Len if he would be willing to provide a refund given the circumstances, but he didn’t even respond. I followed up asking for any response, even if it was going to be a no. I also called and emailed him, but he has completely ignored all my attempts to contact him.

By the way, he never said that refunds are not allowed and that private training lessons expire after X months. I also never signed anything. I simply sent him money through Venmo because I trusted him and assumed business would be conducted in good faith. Even in the texts he agreed to a pause. You can call me naive or whatever, but I’ve never had issues with verbal agreements (which are legally binding) with past trainers. Lesson learned.

I am posting this so no one else has to go through this and lose well over a thousand dollars. There is another review like this. After seeing this type of behavior from a business, I wouldn’t even want to engage with him anymore. Screenshots posted for transparency.