Complaint Review: Lennar Plantation Lakes North Shore Millsboro Delaware

To whom it may concern.

                My wife and I put more than $100,000 on a down payment towards a half million-dollar home built by Lennar (Plantation Lakes, DE) and we couldn’t be more disappointed with the quality and aftercare that we have received! Since we moved in on December 21st, 2022, everything has been a fight with customer care just to have repairs from shoddy workmanship repaired. Currently we are in a fight with customer care to have a sink hole repaired and windows that leak so bad the blinds blow back and forth (Even on non-windy days). We have been told by the customer care representative several times that we should buy storm windows and the sink hole is not considered settlement.

According to the WORKMANSHIP PROTECTION FOR 1 YEAR for windows states:

1–2–10 Single Family Warranty
DEFICIENCY WORKMANSHIP STANDARDS AND EXCLUSIONS (1 YEAR)
Performance Standard:
Storm doors, windows and screens, when installed, which do not operate or
fit properly to provide the protection for which they are intended are
considered deficiencies.
Responsibility:
Builder shall take corrective action necessary to comply with the Standard.
Builder’s responsibility is limited to a one-time repair during the Warranty Term.
Exclusions:
Missing screens, rips or gouges in the screen mesh are not covered by this
Warranty.

These windows since installed do not fit properly nor provide the protection for which they are intended!

My wife and I have complained constantly about the windows immediately upon moving in and the sink hole less than one month in. We have lived on the shore for 21 years where it is much windier than being on the golf course (Windows were installed by Pella), and we never had leaks of this nature! Our home model takes an 8ft slider, the builder installed a 6ft slider then had to replace it, ALL kitchen cabinets had to be moved downward and all the missing backsplashes had to be placed, and the list goes on. With this kind of incompetence is it that farfetched to think that either they didn’t install the windows properly or caulk it properly?

My wife and I aren’t looking for anything more than what we paid for! Lennar promised us a quality home and after care, this is not what we have received!

Lennar Corporate should speak with or send out a survey to all new homeowners on Plantation Lakes North Shore in Delaware and you will quickly realize that there are serious problems from sales, construction and after care! These employees that you have put in charge of upholding the Lennar brand name would not be good brand ambassadors for any company! Thank you in advance for your attention to these matters.

Cc: Stuart.Miller@lennar.com

Rick.Beckwitt@lennar.com

Jon.Jaffe@lennar.com

Mark.Sustana@lennar.com

Kay.Howard@lennar.com

Danielle.Tocco@lennar.com