Complaint Review: LensCrafters #294

I ordered 2 pairs of glasses. One (pink frame) for everyday use and one (brown frame) with prism lenses for double vision. Not only did Lenscrafters put the prism lenses into the pink frame they made them base in when my doctor ordered base out. When I told them I couldn't see with the pink pair, I was told my prescription was stronger and would take getting used to. I went back to my doctor and he confirmed the lenses were cut wrong and put in the wrong frames. I went back to Lenscrafters and they said they would correct the problem, put them in the correct frames, and that my new glasses would be ready in a week to 10 days. Nineteen days later I called and was told Oh they just came in today. When I picked them up I asked why the pink frames were still so thick and was told it was because it's strong prescription. Again I couldn't wear my everyday glasses, everything was double. I went back to the doctor and he confirmed that no changes had been made to either pair. So, either Lenscrafters let my glasses sit for 19 days and did nothing to them, or they made them incorrectly twice. When I went back for a refund I was told it was past my 30 days and I wasn't eligible. They did give the refund after I explained that it had only been 2 weeks since I picked them up the second time. Imagine the risk I was in while trying to adjust to the stronger prescription. I was seeing double everything, cars, people, etc. No attempt to discount was made, the manager did not offer any apology. They just didn't care.

Lorraine
Chicago, Illinois
U.S.A.