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Lenscrafters left an entire lens out of my new glasses - I was supposed to get progressive trifocals and received progressive bifocals Wilmington Delaware
I went to Lenscrafters Sunday April 6 to fill a new prescription. I was there over an hour as a trainee agonized over what to do to fill my prescription. A more senior employee "checked" his work. I discovered today that the lenses are missing an entire "set" of lenses. They are supposed to be progressive trifocals, and they are just progressive bifocals. No matter where I position my computer and/or the lenses, and regardless of what portion of the lens I look through, I simply can not see my computer monitor. The distance and the reading prescriptions are fine.
Nancy
West Chester, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Opticsguy
Denver,Colorado,
U.S.A.
Um...
#5UPDATE Employee
Fri, September 05, 2008
Seenoevil,
You are an idiot. And you're just bitter... I saw your rant on here elsewhere.
Get your facts straight.
The optician cannot be held liable for anything, because they dispensed a progressive lens. A progressive "bifocal" and a progressive "trifocal" are the exact same thing. They're actually called a progressive multifocal. Every progressive lens has three ranges... actually more than that, but three main ranges... distance, intermediate, and near.
Don't talk anymore, you're making everyone feel dumb by your presence.
Seenoevil
Jacksonville,Florida,
U.S.A.
The optician who dispensed them can be held laible for dispensing erroneous lenses!
#5Consumer Comment
Mon, September 01, 2008
Call the Board of Opticianry and report the optician that was on duty at the time. They can get in trouble for dispensing glasses that don't match the prescription!
Geneaolgy Hunter
York,Pennsylvania,
U.S.A.
WOW! Here is a lesson on lenses to prevent others from making your mistake.
#5Consumer Comment
Mon, August 18, 2008
Progressive bifocals contain an infinate amount of Rx between the distance and reading portion of your eyewear. If you want "no line" lenses (some consumers refer to them as progressive trifocals because they do not know the correct terminology) the progressive bifocal is your option and "progressive bifocal" or "progressive" are the correct terms.
A trifocal has three sections separated by lines.
A bifocal has two sections separated by a line.
Progressive bifocals have no lines and are much better than either of the above because they give you full range of vision within the channel. Drawbacks include having the peripheral vision suffer due to the blending of the lens to make the channel of "usable" Rx. That's not to say that the peripheral part is unusable, some distance will come into focus for you withing that portion of the lens but it may not be the distance you are trying to see... therefore it is best to point your nose at what you are looking at when using these lenses.
*NOTE* Transitions or photochromic lenses are the kind that change color when you go to a bright area and get light again when you return to darker areas. They are commonly erronously referred to as "progressives" by consumers which can result in similar miscomunications in the processing of customer's orders.
The best thing the consumer can do is to CLEARLY state what they want the lens to do for them. It is also the job of the optician to explain and reiterate to the patient what they are ordering, how it will work and what features it has or lacks.
It sounds like you got what you asked for but the optician should have taken into consideration that consumers are confused by the terminology & asked more questions, shown you examples of the lens options and been sure of what you were trying to order.
Your situation had equal errors on both sides of the table, so don't blame the optician without looking at your own faults and taking half the blame.
Ali Anon
Florence,South Carolina,
U.S.A.
Educate yourself before placing blame
#5Consumer Suggestion
Mon, May 12, 2008
Nancy,
As quickly as you typed in the ripoff report website and wrote your complaint you could have also searched progressive to find out how they work and the many names they are called in the optical industry, ie progressive, no-line, no-line bifocal, no-line trifocal, Varilux (a particular brand).
All progressive will contain 3 areas of vision correction; near, intermediate, and distance. Some types of progressives will work better than others for the type of activities you are doing with your glasses. For example, a Varilux will have a wider corridor giving less distortion and a wider area for reading. A short-fit progressive will have very little intermediate vision but will allow for a small stylish frame.
All of that would have been know if you had taken the time to educate yourself about what you were paying for.
As for the associate in training, everyone has to start somewhere. The optical field is always changing and even a seasoned professional in my state of SC is required to take 5 hours of continuing education every year.