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Lenscrafters YOU PROBABLY HAD A LOOSE SCREW!!! Newark, California
In September 2012 I had a pair of lenses made for a frame that I had purchased at an earlier time from Lenscrafters. At the time, they checked the frames and said they were suitable for a new set of lenses. After 3 months, one of the lenses fell out and I didn't realize it right away. I called Lenscrafters and asked if they could remake that lens for me. They said it is against their policy to replace lost glasses. I did not lose the glasses but just one lens because it evidently was not put in correctly. I was told that it was probably because the screw was loose and I should have checked it. Since I had already used my insurance for the first set they were going to charge me nearly $300 to replace both lenses. Their policy is that I have to buy two lenses even though the one I have left is perfectly new!! She said they could allow me 30% off of a new SET which I don't need. My husband and I have purchased at least four pairs of glasses at this store and I cannot believe that they won't take care of this. I cannot afford another set of lenses so I asked if they would put the old lenses back in my glasses because it was better than nothing. She said she thought they could do that. I have to wait two years before I can purchase glasses with my insurance again. I will never shop at this store again, or this company, for that matter. They just don't care about their customers.
1 Updates & Rebuttals
LensCrafters Customer Care
Mason,Ohio,
United States of America
LensCrafters
#2UPDATE Employee
Thu, January 03, 2013
Hello, thanks for reaching out to let us know about your experience. My name is Jamie and I am with LensCrafters Customer Care. I am very sorry to hear about your eyewear. Please send your contact information and the location you visited to Icare@LensCrafters.com as I would be happy to try to help. You may also call us directly at 1 877 753 6727 (option #6) and anyone will be happy to assist you.