Lerner and Rowe REVIEW: Lerner & Rowe dedicated to customer satisfaction. Devoted to the utmost in care and attention to each and every case, whether large or small. Lerner and Rowe proud to provide outstanding professional service to clients and loved ones in time of need. Started in Arizona in 2005, Lerner & Rowe has grown to become one of the largest and most successful personal injury law firms in Arizona. Lerner and Rowe helped tens of thousands of injured people defend their rights and collectively recover hundreds of millions of dollars for their injuries, damages caused by the negligence of another, be it a person or business entity. Lerner and Rowe also provide assistance to those who have been denied social security benefits, injured because of financial crisis, or accused of crimes.
Ripoff Report REVIEW / Lerner and Rowe Commitment to Customer Satisfaction
Lerner & Rowe joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue to the best of their ability. “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW A COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ed Magedson - Founder, Ripoff Report
L erner and Rowe approached Rip-off Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them... whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Lerner and Rowe did just that.
Lerner and Rowe has gone through great lengths to make sure they try and resolve any and all customer issues. Lerner and Rowe has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. Lerner and Rowe stated “People come to us when they are in a crisis. They need someone who has the answers to their questions. Whether a person comes to us because of an accident, because they are considering bankruptcy, because they have been accused of a crime, or because they have been turned down for social security, they need help. We do everything we can to offer that help."
LERNER AND ROWE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
"There are many things that happen unexpectedly in life. Lerner and Rowe helps people who have have been put in situations that they have never been in before, and to navigate through the system to help them get back on their feet.
Somebody sitting at a stop light, rear ended, and is now forced to deal with life changing effects, and has no idea where to start. Most people want to start with the insurance company, but many people understand that it's not the insurance companies job to pay injured people the most amount of money for their injuries, so they retain an attorney, who will fight the insurance companies to get them every dollar they deserve. Lerner and Rowe has the knowledge and experience required, and fights hard for every person who approaches them for help. In these cases, there is never a fee, unless Lerner and Rowe recovers a settlement.
Many people have become injured, sick, or disabled and are no longer able to work. These are good people, who have paid into the system for many years, however, when they apply for Social Security Disability, they are often give the run around and are often denied the government benefits they deserve. In fact, 2 out of 3 people who apply for Social Security are denied. Lerner and Rowe helps disabled people navigate through a very challenging system, and helps them get these benefits.
The financial crisis has injured many families in Arizona. Many people are upside down on their homes, have lost their jobs, or have had a reduction in household income for one reason or another. People who are struggling financially have options. Bankruptcy is not the end, it's a new beginning, and Lerner and Rowe has helped countless people in Arizona eliminate their debt, and keep their homes. Trying to file Bankruptcy on your own can be cumbersome. Lerner and Rowe makes the process easy. They do all the complicated paperwork for you, and you can begin the bankruptcy process with no money down, and they offer affordable payment plans.
Many people often find themselves at the wrong place, at the wrong time, and sometimes get charged with a serious crime. Whether someone is charged with a city, state, or federal crime, Lerner and Rowe can help. Trying to represent yourself against the government's teams of lawyers should never be an option. One mistake on your part, can have life changing effects. Your life and freedom are at stake. Having a public defender defend your rights, who works for the same government who is prosecuting you, doesn't even seem right. When you're charged with a crime, you need an experienced lawyer on your side to protect your rights. Experienced lawyers like those at Lerner and Rowe.
WHY LERNER AND ROWE IS BETTER THAN THEIR COMPETITORS
Lerner and Rowe is better than their competitors because they are committed to customer satisfaction. Indeed, Lerner and Rowe devotes the utmost in care and meticulous attention to each and every case, whether large or small. Lerner and Rowe is proud to provide outstanding professional service to their clients and loved ones in time of need. Since opening their first office in Arizona in 2005, Lerner and Rowe has grown to become one of the largest and most successful personal injury law firms in Arizona. Lerner and Rowe has already helped tens of thousands of injured people vindicate their rights and collectively recover hundreds of millions of dollars for their injuries and damages occasioned by the negligence of another, be it person or business entity.
Several years ago, Lerner and Rowe opened their Social Security, Bankruptcy and Criminal Defense offices, and now Lerner and Rowe is privileged to help people who have applied and been denied the social security benefits they deserve, people injured because of the financial crisis, and people accused of city, state and federal crimes. It is noteworthy to observe, Lerner and Rowe has received a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovative program, Lerner and Rowe has made a further serious commitment to customer satisfaction.
LERNER AND ROWE GIVES BACK
Lerner and Rowe believes in paying forward the success it has achieved through an established foundation, Lerner and Rowe Gives Back. Together, Lerner and Rowe Gives Back and the firm’s team of employees work tirelessly to advance the missions of various community organizations that serve the cause of, men, women and children here in Arizona.
Lerner and Rowe advocates for and improves the lives of children and others who live in poverty, cope with the effects of illness or disease, or otherwise need assistance. Lerner and Rowe strongly believes that there is no reason any member of our community should go without shelter, food, clothing or other necessities of life. Accordingly, Lerner and Rowe serves and supports many charitable organizations in order to give back to the community which has made Lerner & Rowe the preeminent law firm here in the state of Arizona.
Some of the worthy charitable organizations Lerner and Rowe is proud to support include the following:
BIG BROTHERS BIG SISTERS
NATIONAL OVARIAN CANCER COALITION
ARIZONA DISABLED SPORTS
THE FOUNDATION FOR BLIND CHILDREN
CHILDREN FIRST ACADEMY
NATIONAL MULTIPLE SCLEROSIS SOCIETY
UMOM
NEW DAY CENTERS
PHOENIX RESCUE MISSION FOR WOMEN AND CHILDREN
PHOENIX CHILDREN PROJECT
CHOIR BOYS ARIZONA
MAKE A DIFFERENCE FOUNDATION
SOUTHWEST AUTISM RESOURCE AND RESEARCH CENTER
P.O.P.S.I.C.L.E CENTER
ARIZONA ANIMAL WELFARE LEAGUE AND SPCA
SUSAN G. KOMEN RACE FOR THE CURE
ARIZONA HUMANE SOCIETY
100 CLUB OF ARIZONA
EVE’S PLACE
LERNER AND ROWE BELIEVES IN MAKING A DIFFERENCE TO THOSE IN TIME OF NEED, BE IT FROM THE DEVASTATING EFFECTS OF AN INJURY ACCIDENT OR OTHER UNFORTUNATE CIRCUMSTANCE. SIMPLY STATED, LERNER AND ROWE IS THE LAW FIRM WITH A HEART.
Lerner and Rowe / Statements from the owner Kevin Rowe.
"At Lerner and Rowe, we are committed to customer service and satisfaction. My entire staff is committed to giving each and every person that comes through the front door the time and attention they require as they are navigated through their process of recovery. Communication is so important, as questions continue to arise along the way. Every case is different, and the degree that Lerner and Rowe is able to help varies on the circumstances of each particular case. Keeping people informed of those circumstances, and changes that happen along the way, is critical so people understand everything that is happening with their case. Every case is handled with the same level of importance, so even the smallest case doesn't get lost in the shuffle."
PEOPLE COME FIRST AT LERNER AND ROWE
"At Lerner and Rowe, we are committed to providing the best customer service available. You are not just another case, or just another number. You are a person, who needs help, needs advice, and needs to know that your attorneys care and want to do everything they can to help, whatever the situation may be."
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Lerner and Rowe is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with the management at Lerner and Rowe and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give Lerner and Rowe a Positive Rating. Lerner and Rowe made efforts to ensure that all customers were satisfied and Kevin Rowe assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.
Kevin Rowe, founder of Lerner and Rowe, stated “I want everybody who walks through the front doors of our office to leave satisfied. Unfortunately, sometimes, there are circumstances beyond our control that limit our ability to do what's needed in every case. We carefully examine every situation, and look to find the best possible outcome, based on the individual circumstances, of each case. If people have questions, their case managers and attorneys are always accessible, and if they can't get satisfaction from my staff, I am always available to answer any questions that may come up along the way. When I hear from a client that has an issue, I do whatever I can to make sure those issues are addressed, and that we have the correct process in place. Bottom line is we are in business to help people.”
STATED IMPROVEMENTS FROM LERNER AND ROWE.
Every person who retains Lerner and Rowe is assigned a Case Manager. It's the Case Manager's job to keep the clients informed of any changes in their case. The Case Manager is also their main point of contact. When you have questions, you want answers right away, so the policy at Lerner and Rowe is that all phone calls get returned within 24 hours. This ensures that your questions are answered in a timely manner. If at any time, a person feels like their Case Manager is not giving them the attention they need, they always have the ability to talk directly to their assigned attorney, or to Kevin Rowe directly. Lerner and Rowe has also designed a web site at lernerandrowereviews.com, where clients can give input at any point along the way.
Every comment that is submitted goes directly to Kevin Rowe, so that he can either answer questions, or address any issues that may arise along the way. Once the case is over, clients are asked to submit an electronic exit interview, where clients have an opportunity to voice their opinions about their experiences in dealing with the staff at Lerner and Rowe, as well as the overall process. Again, Kevin Rowe reviews all of the comments from the exit interviews. Customer feedback is the most important element for making improvements at Lerner and Rowe.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
The legal process is never easy. Many people retain an attorney for the first time, when something unexpected happens. When retaining an attorney, you need to look for one that has experience for your particular need. If you need an attorney for a real estate transaction, you need a Real Estate Attoney. If you need a will or trust drawn up, you need a Will and Trust Attorney. At Lerner and Rowe, our Personal Injury Attorneys only handle Personal Injury cases, our Criminal Attorneys only handle Criminal and DUI Defense, and our Bankruptcy Attorneys only handle Bankruptcy cases. Our attorneys have appropriate support staff, that only work in that particular field, so when you retain Lerner and Rowe, you have a team of professionals working for you, that specialize in your particular need. In some firms, you may have a Criminal Attorney that will handle your Personal Injury case, however, since they deal primarily with Criminal Defense, they may not know the ins and outs of Personal Injury work.
Often times, you may have a friend of a friend who is an attorney, however, if that attorney does not work full time in the field that you need an attorney for, that may not be your best option.
*Any consumer not receiving satisfaction from a member of Rip-off Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that Lerner and Rowe will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with Lerner and Rowe, you are invited to contact them directly via email: resolution@lernerandrowelawgroup.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction).
You may also call Lerner and Rowe directly at 602-977-1900, and ask for Kevin Rowe. As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Lerner and Rowe or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Lerner and Rowe.
Here's why.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, it is a long name for a program that does a lot for both consumers and businesses alike.