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I am currently looking for an Attorney to represent me in an accident that occurred this weekend.

(12 Aug 2012).

After reviewing the comments I will actually seek a different firm. But what puzzled me in reading the complaints is that anyone who has ever filed a civil suit for personal injury realizes that they have to approve the settlement. So if a person is financially pressed for a settlement how is that the Attorney's fault? The Plantiff (Injuried party) employees the attorney. Can actually understand the frustration in not being updated or educated about the process but to blame the Attorney for your accepting the offer from the insurance company and you being pressed financial to accept a lower offer how does that translate into the Attorney's fault.

Anyone with any commonsense can see straight through one of the complaints.

Mr. Kevin Rowe ESQ.

Do your really think a competitor would have to state what kind of thief you are?

I promise, a class action suit will find its way to your door, then you will have ALL the names of the victims you have cheated.

Zachary-



Thank you for taking the time to speak with me.  I am pleased we were able to rectify your complaint and meet your needs in an expeditious manner. 



If there is anything we can do for you in the future, please do not hestitate to contact our office.  Thank you again for choosing our firm in your time of need.



Very truly Yours,





KEVIN M. ROWE, ESQ.

Good Morning,

Mr. Anonymous, I have to admit, your previous comment was not very thought out. I honestly posted my comment, not to intentionally damage the name of L&R, but to get resolution. I did
experience issues with the firm and when I posted my comment, I was upset and needed to vent. After I posted my comment, I have to be honest; I really didn't think I would get a call. However, Mr. Rowe called me and expressed his sincere apology. Though the damage was done and there really was no way to change what had happened, receiving a call within two hours from Mr. Rowe really stood out to me. 

A company that accepts there error is a company that is a company that cares. I know that may
sound corny, but its true. I have dealt with companies in the past that could care less. In any business, the customer comes first. The customer should be your ultimate goal, and in the end, L&R went above and beyond to ensure my file was taken care of. There were a few issues in the beginning of my case that I was not aware of. Considering that I work 40-50 hours a week and I'm working on a double Masters from Arizona State University, I did not have time to contact the firm to express my concerns. I should have brought this to someones attention in the beginning. 

Considering that I was upset, I had expressed myself (complained) and the company corrected
themselves and the way they did is a big plus in my book. For the person above, after reading your second comment, If you truly felt that you were cheated out of money or did not get the best customer service, then why didn't you release your name. Either you are intentionally trying tarnish L&R's name or your just not intelligent enough think before you sign, either way, you received what you received because you signed for it. They ask you in the very beginning for you insurance declaration that lists ALL of your limits and what your insurance covers. You don't buy a new car and try to return it after 30 days because you saw the same car cheaper. As a consumer, its your responsibility to research and ensure the company your working with is responsible. Do your homework; Mr. Rowe was correct in his above statement. The more money you get, the more
they get, why the hell would they not go after your 300,000 limits? That absolutely makes no sense, especially in the field they are in. 

Finally, I just wanted to say, Mr Rowe, if you do read this. Ever since I started to work with
Charles, he did an excellent job helping me. Though I may have taken my anger out at him and may have spoke to him in a cold tone, he really held his composure and responded very professionally. You don't want to loose a person like that from your team. Thank you for all your assistance. I will recommend your firm to anyone that is in need of legal assistance. 

Genuinely, 

Zachary

This is what Lerner & Rowe work exactly that way.

They don't care how much money the client receives, they are only concerned about keeping the quick buck money mill going.

I would love to be in a class action lawsuit against Lerner & Rowe, for lack of fiduciary responsibility to their clients (cash cows).

Good Morning

My name is Zachary, I am a client of yours and I have to agree with Mr. Anonymous. Mr Rowe, I was in a car accident in September 2011, my car was totaled, and the other individual was at fault. I had a list of Lawyers I wanted to call, and unfortunately your firm was the first I contacted. I walked into your Glendale office and spoke to Bernardo V., your representative.  He was very courteous and responded to every question I had. He set up an appointment to see a Chiropractor the same day, I felt I made the right choice. 

Well, this is were everything fell apart. I attempted to contact your office 7 times (with 7 voice-mails) so I can get an understanding of the process and what I should expect, well, after my attempts, a young lady finally called me back, her name was Kim, she explained the process and I felt good. Finally my treatment ended and I was ready to continue with my case.  She said needed to request all my paper work and make sure everything was in my file, then she would send it off to another department. I asked her what timeline I should expect this to be all over, she told me before Christmas. Well, from October 20th, to December 16th, my file still was not put together. I only had two medical office visit, I'm not sure how that became difficult, but it did for your office. Of course, your office never called me to give me any type of update. Finally, when your office collected all the documents they sent it off to another Department.

So far I have dealt with 5 individuals regarding my case. The next person, Mark G., supposedly negotiated my case with the other insurance company. From Mid-January to the end of February, I finally settled because I was tired of going back and fourth and this just dragged out way too long. I settled 6k, when I asked  Mark, do you think that is worth what I went though, he then said "I think your case is worth a lot more, but if this goes to trial, it will take several years", to be frank, I believe your office was sick and tired of me calling them and opted to just settle and get out. Then, when Mark broke down the fees, my medical expenses, I ended up getting the short end of the stick. Even though I was the one injured, I was the one in pain, I was the one taking time out to visit the Chiropractor for two months, I got less than, a lot less than your office and my medical bills. So Mark explained they will take a week or two to send a check to your office.

I then started to speak to Charles (number 7), he told me to expect a check a week and a half later, check never came. I asked again, do you have an ETA, his response was "It should be coming soon, you know insurance companies", Check finally arrived Monday March 5th. Did I get a call, no, I called at the end of the day after asking Charles to call me when it arrives. Apparently, the insurance company sent the check with the wrong information on it, Charles stated he was getting in contact with them and will let me know. He said he spoke to the adjuster and they are working to resolve it. I don't know if its been resolve because for the last three days, I have called and left VM's for a return call.

After dealing with this situation, I would never recommend your firm to anyone, not even my enemies. The poor lack of responsibility is frightening. I would have rather dealt with the insurance agency myself versus wasting 6 months of my life that I will never get back. Please feel free to give me a call, I'm sure it wouldn't be difficult to get my contact information from my user name and compare it with the list of clients you have. Maybe you can turn my opinion around, but for now, I am just happy its almost over. So I hope...

Mr. Disgusted:

Since you have decided to be anonymous, there is nothing I can do to verify your claims and respond and/or to correct any deficiencies that may exist with the law firm. For all I know, you could be a competitor or someone that just wants to spread false accusations and rumors. If you had any problems with my office, service received and/or questions or concerns, then you could have contacted me directly as Im easily accessible on a daily basis.

I continually strive to put together a team of professionals that excels in quality client service and has empathy for our clients' situations. Our clients come first! I consistently remind our team "to look through the eyes of others" when communicating with people. This is the only way we can truly understand your situation so we can provide the aggressive representation you deserve. We believe it to be an honor to assist our clients through their trying times.

We have represented tens of thousands of clients over the years and have successfully resolved the vast majority of these cases without having to put our clients through the long litigation process and its attendant expense. However, those clients which were not offered a reasonable settlement, we then aggressively fought for them through litigation. Please feel free to view some of our past successes on our website, LernerAndRowe.com

You mentioned that we settled your case for the minimum policy limits of $15,000. First, we cannot settle a claim without your authority. Therefore, you had to have signed not only internal firm documents but also Release documents from the insurance carrier consenting to the settlement. Secondly, there are many factors involved in accepting a policy limit tender- i.e.- assets of the defendant, collectibility of defendant, value of claim, costs involved, etc. Thirdly, if we were aware of your UIM policy of $300k, you can bet we would go after it. Remember, our goal is to get you the maximum value for your claim. It doesn't make sense for any law firm, representing a client on a contingency fee agreement, to not present demands to all applicable insurance coverages available. At your initial consultation, we specifically ask numerous questions about your insurance coverages as well as have the client fill out his/her insurance coverage information so we can properly evaluate all the options of recovery. We also communicate with first party carriers throughout the claims process to verify coverages. Thus, it leads me to believe we did not have all the available documentation.

You also incorrectly mentioned we do not have ads from our past clients- Please allow me to direct your attention again to our website and YouTube.com, under Lerner and Rowe. You will see the majority our prior commercials which do contain client testimonial commercials.

Again, I do respectfully request you contact me directly at 602-977-1900 if you truly feel we did not provide quality representation. I have always welcomed clients recommendations- this is why I implemented a Client Satisfaction Survey during the exit interview.

Thank you for choosing our firm.

Very truly yours,

KEVIN M. ROWE, ESQ. LERNER & ROWE