Les Schwab Tire Center ripoff refusal to backup salesman's return promise on snow chains Ukiah California
We received an emergency call drive to Reno, Nevada. Not sure if we would be caught in snow while there and not having chains for our pickup, we purchased a set at our local Les Schwab store.
The salesperson assured us we could return the chains if we did not use them or were not happy with them. Having patronized the store prior to this purchase without problem, we purchased the chains.
As it turned out, we did not need the chains and after looking at how complicated they were, we took our receipt and chains back to Les Schwab to return them. The same saleperson waited on us.
He told us we would have to wait until April 2006 to return the chains and with no further explanation, walked away. No one else in the store could give us an explanation or our money back.
Kitty
Ukiah, California
U.S.A.
3 Updates & Rebuttals
Consumer Joe
Anytown,California,
U.S.A.
Chain return policy
#4Consumer Comment
Sat, June 20, 2009
A company whose sincere intent was to be on the level with a return policy would not have a 'cannot return before this date' exclusion.
When has anyone else ever been told by a hardware store, or any where else, 'Sure we'll give you a full refund; just come back in several months.' ?
This company knows full well that it is a hassle to have to hold onto something for months without forgetting about it or without damaging the packaging, etc. and they count on it to sell their product that is priced well above others.
Waiting you out is an old trick, and it is intentionally deceptive.
Feiker13
Everett,Washington,
U.S.A.
this was not a rip off
#4Consumer Comment
Tue, February 19, 2008
I also purchased chains at less schwab tire co and yes if you dont use them you can return them for a full refund but you have to wait until after the last legal day for studded tires of the year this sounds like it was just a missunderstanding by the customer
Tyson
Roseburg,Oregon,
U.S.A.
Read Your Receipt
#4UPDATE Employee
Sun, February 26, 2006
The receipt states that "if you don't use them you can return them in the spring after the last legal stud date for a full refund". Try to purchase a set elsewhere and return them! Nobody will do that! As for the employee just walking away, I don't think so. Les Schwab employees don't treat customers that way.