Complaint Review:
Lester Glenn Hyundai
Lester Glenn Hyundai-Toms River, NJ Kerry Monica Ops Manager 2012 Genesis LEMON Toms River, New Jersey
I purchased a "New 2012 Genesis 3.8", back in Sept of 2011, the day I arrived at the Toms River location I had a 11AM appointment, when I sat down with the sales person, we made the deal, traded in my vehicle, which was worth more than the vehicle I purchase, so there was no financing, I was told my vehicle was going to "Auction", which in fact it was Sold In House to another Sales Manager. When I finally took delievery of my vehicle it was 7:45PM, the vehicle kept going back to "Detail", due to the fact it was not done correctly I was told by my sales person. So when it did come to me it was dust out, I drove it home. The next morning I was showing it to the family, and it was bought to my attention the the engine hood, roof and trunk had fine stretches all over it. I text the sales person on a Sunday, and the sales person me at 10AM on a Sunday, and said to bring it in on the 9th of Sept. to be "Detailed again, which it was, the stretches could not be taken out, I contact Corporate Hyundai, and a Hyundai Rep came to the dealership, and saw the vehicle, and said to have it taken to the body shop to be "Fine Wet Sanded", and Painted, a brand new vehicle 2 weeks old now, and they had to replace both front seats as well, due to the leather buckling. Since Sept last year, this vehicle has been in and out of the shop more than 10 times for "REPEAT ISSUES", and the Service and Management Team allowed this to Escalate to where it is now.
Customer Service at its Worst.I just got the vehicle out of the shop again this past Saturday the 28th of January.
2 Updates & Rebuttals
Lester Glenn Auto Group
Toms River,New Jersey,
Response to Customer Review
#3UPDATE Employee
Wed, September 18, 2013
Dear Reviewer,
Sorry that this took so long to be responded to, but we did not find this review until recently. We thank you for your review. Learning from where we fall short is how we can improve our customer service and satisfaction.
Sincerely,
Lester Glenn Management Team
flrman
robbinsville,United States of America
surprised
#3General Comment
Wed, June 13, 2012
i was so scared when i read these reports i cringed at having to take my car in. i had paint issues and rim damage , steering wheel and seats needed replacement. i dealt with jon hess , i conveyed my concerns about all the negative reviews. lester glenn has my car a week now they are replacing wheel , seats, rims and painting my car for free. they missed spots on the certified pre-owned and misrepresented wheel waranty but seem to want to make good on everything. they even delivered a loaner car to my home 50 mile away. jon has been the utmost professional and if lester glenn delivers this will be some a-1 service .