Letoile Skin care product Ordere trial Mar 27 paying shipping. Did not like product. Called 4/17 to get address to return product but rep would not consider. He offered to reduce price on future orders but would not consider even 50% refund for product being returned. Had to pay $103 for a product being thrown out. Very poor customer service! Internet
I found the Letoile Co to have very poor customer service. I ordered a trial of their skin product on line Mar.27. I did not like the product and called 4/17 to obtain an address to return the remaining product. The rep would not consider a full or partlal refund because 'the product had been tampered with'. Explain to me how else could you try their product without opening it?
He did offer reduced pricing on future orders but, since I did not like it to start with, future orders were not in my best interest. I had to pay $103 total for a product I have to throw out. I want to alert others to their poor service pleas.