Complaint Review: Levela

On my own Facebook website, I noticed a picture of Dr. Oz, who appeared to be endorsing the Levela product.  I clicked on it and saw that there was a risk-free trial of anti-wrinkle skin care products for just a nominal fee for S/H.  I read the entire website to make sure there were no caveats and decided to try it out - that was on December 2nd, 2012.  The product arrived 6 days later.

Unbeknownst to me, they charged my MasterCard $89.95 on December 18th.  There was NEVER any mention on the website of a 10- or 15-day free trial, or of a "subscription," or of $89.95.  Also, when they charged my MasterCard, they listed a location of Provo, UT, which is different from the "Shipped From" address of Silver Springs, NV.

I contacted my credit card company to report this unauthorized charge and it is now in "dispute."  I also contacted my State's Attorney General's office on-line via their Consumer Protection Office and filed a complaint.  I followed that report up with a cover letter plus copies of all records, receipts, packing slips, etc.

And, again on January 2, 2013, they sent me a second dispenser of Levela and charged my credit card for another $89.95!  They asked me to pay for shipping and to send it back since they are crediting my charge account (which is now closed).  I want to see what happens here.  I'm not paying to ship it back.

Finally, I contacted my State's Attorney General's Office asking them to investigate and get my money back.  So far, I haven't seen any improvement in my skin - and that's the bottom line!