Levitz, Prentice Capital Management dishonest fraudulent when they sold me a couch they said was leather Ripoff Woodberry New York
On August 10, 2004, I purchased a couch and a recliner from Levitz Furniture. They were sold to me as both being "leather." The two items cost 1973.79. I paid an additional 5 year Guardsman Leather Protection Plan for the two items, which cost 169.98. The protection plan was purchased from Valspar of 4999 36th Street, Grand Rapids, MI, 49512.
On May 24, 2006, I noticed cracking of the pillows on the couch. I called Valspar, who sent a service representative to repair the damage. It was told to me when they arrived that the couch and recliner were only part leather, along with vinyl. The service representative repaired the damage.
After I was notified by the repair representative that the couch and chair were not all leather, I called Levitz Furniture and spoke to the manager, Charles Schuster. Mr. Schuster said there was nothing he could do. He gave me the telephone to the "new owners" of Levitz, who was Prentice Capital Management.
I called Prentice Capital Management and was told they were not responsible for any misrepresenation by Levitz. I was told Levitz was in "Chapter 11 Bankruptcy" and I would have to deal directly with them.
I again called Mr. Schuster, who told me he was sorry but was unable to do anything to help me.
On June 8, 2006, I noticed more cracking on the couch. I again called Valspar, who sent the same service representative out to repair the damage. The service representative had a vinyl repair kit with her each time she came out. She repaired the couch once again, stating she could not guarantee the repair of the couch.
The couch has since cracked again. I have called Valspar and they now tell me they will not cover vinyl couches.
I now have a couch that I purchased as a "leather" couch that is in fact, part Vinyl and is in poor repair. I purchased a 5 year
"Fabric Plus Protection Plan" to cover the furniture and the protection company now refuses to cover it because it is not Leather. I am disgusted with the run around and fraudulant misrepresentation from Levitz, Prentice Capital Management, and Valspar (the mother company of Guardsman).
Frank
Mesa, Arizona
U.S.A.
1 Updates & Rebuttals
Thomas
Anderson,South Carolina,
U.S.A.
I think that OP will simply have to learn how
#2Consumer Comment
Fri, November 24, 2006
to tell REAL leather from vinyl. I can do this by feel, and so could he.
Any product SHOULD be labeled to identify what is being offered, i.e. all-leather, bonded leather, vinyl-matched leather, and so forth. These distinctions are usually present but they are also usually in small print that is easily overlooked.
OP can also find websites that will provide him with detailed information about the many kinds of "leather" used in furniture. I suggest that he look for these informative sites because there are HUGE differences amoungst the various "leathers" offered, ranging from bonded leather (junk) to full grain Corinthian. Let the buyer beware.