Complaint Review: Levitz

In October 2005 I purchased a reclining sofa and a reclining chair from Levitz . The first week the sofas hardware fell out. And the seams opened. Levitz sent a tech out 6 times to repair.. while I missed work to sit home and wait. Now the chair keeps breaking . Levitz is now telling me (keep in mind I purchased an extended warranty plan) They will not fix it because they can not order the part. The set is 11 months old. And they can't get the part??? Decoro the manufacturer will not fix because their repair contract is with Levitz!!! it just keeps getting better. Levitz will give me $350.00 store credit LOL!!!!! I paid over $700.00!!!! LOL I do not need store credit. I need the chair fixed .Levitz says they do not have to honor the old companies policy . They are a new company and will not honor the old levits warranties.
Carrie

Carrie
Newhall, California
U.S.A.