Lew Magram ripoff A mere purchase turn into a nightmare Willington North Carolina
I purchase a coat for 109.00. I received the coat a reversible leather cloth coat. The coat looked worn as well as out of a cheap leather, wrong size. So I e-mailed the company to return item. They told me I could return the coat for an exchange and not lose anything or I could return item and simply get a refund for the cost of the coat. They charged me 15.00 for shipping and handling to send item to me. Then they charged me another 15.00 to return item and insure it. I have paid 30.00 for shipping and handling to find out none of the shipping fee will be refunded. I have d**n near paid for the coat. And I am still waiting on my 109.00 refund.
I will never purchase another item from them. When I contact the company all they could say is that they were sorry that is company policy if you send an item back and not exchange it for another item. My loss however I will make sure that all the women at my company realize they are a horrible company to do business with.
Elmira
St. louis, Missouri
U.S.A.
1 Updates & Rebuttals
Angelina
Tucson,Arizona,
U.S.A.
Lew Magram Refunds On Defective Merchandise
#2UPDATE Employee
Wed, May 05, 2004
In response to your message, when you called the customer service dept., did you mention that the item was defective? If you indicated the item was defective on the return form and called customer service to notify us, we would have arranged to refund your orignal postage and handling and well as refunding your postage for returning the item. 15$ to return the item seems a little high. Being that it hasn't been that long since the original transaction, I would suggest you call again and make sure you are speaking to customer service dept.