Complaint Review: Lewis N. Clark

We bought a voltage converter from Lewis N. Clark Co.  Using it in Europe, my two electric shavers were ruined.  Lewis N. Clark denied responsibility, claiming the cause was my using the converter with a shaver which was "dual voltage", i.e. would accept 120 or 220.  This seemed illogical - if the shaver accepts both, why can't it accept 220 that has been converted from 120?  I asked a shaver repair person, and he agreed with me.  Furthermore, one of the ruined shavers was not "dual voltage".

Trying to appease me, they suggested I send them the converter for inspection, which I did.  For many weeks I heard nothing.  Eventually, they responded by just reiterating their original supposition with absolutely no information about the condition of the converter they had asked me to send to them.  Getting my questions answered bacame a major ordeal, but finally they claimed someone at Norelco had agreed with their analysis about dual voltage - but I couldn't call that person because they didn't know who it was!  They claimed that their product directions  specify not to use the converter with dual voltage products - but when they emailed it to me, I saw that there was no such warning, which they then conceded!  They "claimed" their product was still working, but when I asked why they hadn't sent it back to me, they seemed surprised I wanted it back.  After requesting it back at least three times, five weeks after my first request for it, they admitted it had not been sent!  (I did eventually receive it.)