Complaint Review: Lexmark Young-America

On Dec 24,2006, I ordered a Lexmark X5450 All-In-One Printer from Future Shop Canada online. I received the printer on Jan 3, 2007 and on Jan 4, 2007 mailed away for a $20 rebate. I submitted all the requested documentaion well within the specified timeframe and waited.

Over the next 8 weeks I checked the status of my rebate through lexmark@young-america.com. Twice they indicated that my rebate request had not been received. After 10 weeks I e-mailed lexmark@young-america and they replied back that they had not received my rebate request and that I should resubmit all the documention. Unfortunately I did not make copies of the UPS Code or the Rebate Request form.

I e-mailed them a copy of my Bill of Sale with the date of purchase and written right on it that there was a $20 rebate.

I then contacted the Lexmark Customer Service Rep and spoke with a supervisor (Marge). Again I was told there was nothing they could do as young-america handles rebates for numerous companies and they had no way of proving I had sent in the rebate request.

Do they think I'm lying. A friend also bought this printer at the same time and has not received his rebate either. Could two envelopes get lost in the mail system at the same time? I don't think so.

It appears that this is a scam. They could be telling everyone submitting a rebate that they have no record of it. How many people keep copies of the required documention for resubmission.

I'm upset to say the least. How can they get away with this. In this day and age why can't they include rebate submissions when you register the product (which I had done). Thanks for letting me vent.

James
Sooke, British Columbia
Canada