Complaint Review: LG Electronics

Bought an LG brand 42" LCD TV in January, 2007 from a local store, part of a large national electronics chain. Unit failed two months later in March. Per LG, sent in to local authorized service center, who reported a circuit board failure. After one week in shop, told that needed part was back-ordered and would not be in for an additional four weeks. First calls to LG "customer service" asking if anything could be done to expedite repairs resulted in no, you'll just have to wait for the part. Finally after repeatedly saying not acceptable, offer made to replace the unit with a new one. After a two-week-plus waiting process for that, and being told that the store where I bought it would not have (and presumaby could not get?) the same model but that I could get a comparable model, I got so disgusted I said to heck with it and will just take a loss on the unit. This is the short version of a longer and more unpleasant story.

Biggest issues have been:
* $1600 unit failing after 2 months.
* Failed part had to be back-ordered, with plan being for unit to be in the shop for a minimum of 5 weeks.
* Customer service reps being very terse and rude on the phone, refusing anything other than my having to wait over a month for a part until I demanded another solution.
* LG refusal after asking in writing and on the phone for a purchase cost refund.
* Being told that a huge national electronics chain store would not have the same model unit I just bought 2 months ago, and certainly a current model.

Search the 'Net, and not just here, for LG issues and you'll find the same stories for their washers & dryers, refrigerators, other products. And almost identical tales of the 4-week back-ordered parts. Look up the company name; LG stands for Lucky-Goldstar. If you remember the junk Goldstar brand TV's/electronics from a few years back, it's the same company with a shiny new image. My contention after this experience and doing some research is that LG is knowingly making lousy quality products, cutting corners on build design/engineering/parts, and doing a crap job of service and support. If anyone is interested in a class action and knows how to go about it, I'd love to hear from you.

John
Murfreesboro, Tennessee
U.S.A.

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