LG Electronics Refused repairs under warranty. Huntsville, Alabama
I bought a new 50 inch HD Plasma on 4-08-10 with a two year factory warranty. In Feburary of 2010 I reported a picture failure to LG. They refused warranty work because I did not have the original receipt.
I found the receipt on 11-01-10 and sent it to LG. Now they refuse to repair the TV because it is out of warranty; even though I reported the problem WITHIN THE WARRANTY PERIOD, and they have record of it.
5 Updates & Rebuttals
Mike
Ormond Beach,Florida,
United States of America
warranty extension
#6Author of original report
Tue, November 02, 2010
Exactly what problem would you make up? I reported a specific problem within the warranty period. Lets be realistic, Lg is looking for looking for reasons to not cover the TV.
coast
USAexpired warranty
#6Consumer Comment
Tue, November 02, 2010
You presented the receipt after the warranty expired. The warranty is not automatically extended because you called them during the warranty period. You failed to meet the requirements to receive warranty service.
Mike
Ormond Beach,Florida,
United States of America
Date correction
#6Author of original report
Tue, November 02, 2010
Thanks to the poster who noticed my error. The purchase date was 4-20-08; and it was under warranty until 4-20-10
Mike
Ormond Beach,Florida,
United States of America
Correction
#6Author of original report
Tue, November 02, 2010
Thanks to the poster who caught my error. Purchase date was 4-20-08. The television was under warranty until 4-20-10.
coast
USAHow is that possible?
#6Consumer Comment
Tue, November 02, 2010
You had problems with the TV two months before you bought it. Interesting.