Complaint Review: Liberty Home Guard

We paid for a home warranty August 2021, and filed our first and only claim in May 2022 for an air conditioning compressor unit that went out. The contracted repairman stated that the compressor is not fixable and stated they would need to replace it. Liberty waited a week to get back to us and then told us that the AC unit had rust on the coils and because of this they were not going to pay.

Of course, it has rust on it, the unit is over 10 years old and sets outside. They have stated that this is written somewhere in the policy, but I have never heard of such a thing. I was with American Home Shield for 3 years, they were a little slow, but they always paid. I learned my lesson, I will spend the extra money for a warranty company that actually pays for repairs.

Don't buy Liberty Home Guard, they are a RIP OFF!!