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Liberty Medical set up with new insulin pump, now they are billing me for a 1000.00 more than stated nationwide Nationwide
Four years ago, I was put on an insulin pump thru my Drs. office. When I arrived to set it up, they gave me everything. The pump and 3 months worth of supplies. After insurance paid for it, the balance due was a bit over 800.00. Four years later, that pump started to fail, as I was informed it would. Medtronic, the manufactuer, called me to set up shipping me a new pump. It included a new product called sensors that would monitor my blood sugars all day and night. I've been insulin dependent for 37 years. I work very hard at staying healthy. I went to order regualar pump supplies, no sensors, I told them I didn't like them and the cost was too much. I just wanted to use the pump as I had been for the last 4 years. They said no problem. I received a call from Liberty wanting to know if I had set up a payment plan for the 1800.00 bill. I said no. A person by the name of Amy told me it would only be a bit over 800.00. I then agreed. I thought Amy worked for Medtronic, as I had only remembered talking to them. She apparantly works for Liberty Medical. I wanted to order supplies, the basic quick sets and resevoirs for my pump. They will not send them to me until i set up a payment plan for the 1800.00. They also informed me that I only had 30 days to return the sensors, or I would have to pay for them. I was never told I only had 30 days, or I would have sent them back. They have not been opened. So if I want to continue on the insulin pump, I must pay the 1800.00 to get supplies to run the basic pump alone. None of this went down like it did the first time. Being a fairly new user, I felt I was not handled fairly. My disease is expensive. I take good care of myself and don't want to have to go back on 6 shots a day, but I just might have to! It's a shame that people die in this country because they cannot afford the medical things they need.