Complaint Review: Liberty Moving Group

*****SCAM ALERT*** do not fall for this scheme. Early May: $1700 estimate -Studio apartment worth of stufff. May 8th: $2100 visual estimate — Here is where it starts. Once they had my belongings hostage, they upped the charges to almost — $2800. — What can I do at this point but suck it up and sign the paperwork?

Oops, I should have told them to leave my stuff on the sidewalk and rented a Uhaul. Days and weeks go by and I’m told my stuff has shipped. 4 days after being told this I call for an update. "Mistake in the office” stuff hasn’t shipped yet. *manager yells at me and blames me for their blunders when I call to ask for an update around 5 PM on a weekday. He wanted to go home for the day and could not be bothered.

2 days later I hear the truck broke down. Week later "there was an issue in Utah.” During this time I took 3 days off of work because employees from the company chose to continue to tell me to be available rather than checking in with their driver.

*3 weeks after pickup - after not hearing from anyone from the company for 48 hours, to the point I thought my stuff was stolen, I was greeted on the phone by the manager of 13 years who screamed and yelled at me, threatened to bring my stuff back to NY and refused to allow me to email or call the owner of the company.

Now it is June. My belongings arrived after another $350 charge because the amateur driver they sent couldn’t make a right turn. Think this is bad? Just getting started. I paid extra money to make sure the movers packed a few choice items including my TV and 3 pieces of furniture my father built before he died. All 4 were broken. All 4.

It’s not cool that they smashed my tv after promising to pack it "as if you bought it new” but who cares? My dead father’s furniture is broken. He built it with his own hands and then died. Now it is broken. One piece was literally snapped in half. Again, I paid extra money to make sure these were packaged well. They were not. I spent the next 2 hours crying on my floor holding the pieces of my dead father’s furniture in my hands.

*Conclusion: over $3400 to move a studio apartment’s worth of things after a quote of half the price. Absolutely no professionalism whatsoever at any level in the company. Cared more about covering themselves legally than taking care of my most precious belongings.48 hour disappearing acts. Oh wait, there is more, after the movers broke all of my stuff they laughed about it.

When I asked them to respect my belongings they laughed more, flipped me off and threatened me physically. They would not leave until I told them i would call security. Still waiting to speak to the owner of the company.

*Short conclusion: DO NOT USE THESE CON ARTISTS!!!! Do not make the same mistake I did. I tried to support a local business and they burned me for it in every possible way. Check out their ratings and reviews on BBB at the link below. I wish I had before I hired these crooks. https://www.bbb.org/us/nj/jersey-city/profile/moving-companies/liberty-moving-group-0221-90016915