LIBERTY MUTUAL INSURANCE WILLIAM WHITE (HOMEOWNER PROPERTY LIABILITY CLAIMS RESOLUTION SPECIALIST II ) EMPLOYEE OF LIBERTY MUTUAL. FIRST,DENIED CLAIM. NEVER VISITED SITE. NEVER SPOKE WITH ME OTHER THAN EMAIL. ALMOST A MONTH TO RESPOND. NEVER PAID ALL OF THE CLAIM, STATING THAT I SPENT TO MUCH AND NEVER GAVE ME GUIDELINES. Los Angeles California
on around august 15 2017, i woke up to a flooded kitchen. i live in a condo and the upstairs neighbors decided to flush cat litter down there toilet clogging the sewer line. i had my kichen disenfected and the damage removed. i had to explain to my neighbors that they were liable, i first heard from liberty mutual on sept. 6 2017 only to claim that they were denying the claim.
they had not spoke to me or visited the damage. after some time and some convinsing by me on a black and white case they opened a claim #036011605. again stopped communicating and never did visit the dammage site.
obviously by there lack of cmmunication, i never recieved advise, guidelines, etc. my kitches was finally finished on november 21 2017.
i finally heard from libert mutual insurace on dec. 14 2017 telling me that they would not pay for all my recovery cost. i have never beeen invoved with an ins. claim but something doesn't feel right. i feil that liberty mutual insurance still owes me $2555.00 that they refused to pay in my recovery cost.
i could go on and on about my inconviniences and additional exspeneces which i did not try to recover. i am in a wheel chair which led to some of the inconvinience and exspence.