Complaint Review: Liberty Mutual Mortgage (aka) Nationwide Mortgage

I was going to do a mortage refinancing with Liberty Mutual. However, after several weeks of bad service, phone calls unreturned, and miss appointments, I decided to go with another company. It was only after I had informed them that I was going to do business with another company that the owner, Ed Delkash, took interest in my complaints. I politely told him that I was unsatified with the service and I was concerned at what nightmares I would have if I had a mortage with this company for several years.

At this point Mr. Delkash screamed obscenities at me and called me every name in the book. He then refused to release the appraisal report that I had already paid $330 in cash for. In addition, he ran my credit report (without me permission) more than a dozen times to destroy my score and try to keep me from getting a loan with another company.

I have sent him two letters and made several phone calls requesting the report that I paid for an he either refuses or lies and says that he sent it, when he did not.

Ed Delkash and Liberty Mutual Mortage should not be allowed to operate. He is a lying, cheating scumbag and I am afraid of what he will do to more consumers if he is not stopped! i am just glad I was bright enough to not sign a contract with him.

Jeana
Phoenix, Arizona
U.S.A.