Complaint Review: Liberty National Insurance

That title may be a little exaggerated...form your own opinion. Like so many others I was unemployed and looking for work that would last. I got an e-mail, responded to it, went to an "interview" (cattle call), was totally taken in by the charming "Rex", Branch Manager. He said you'd have to work hard, but that 6 figures in a year or two would be the result.

 Only later did I learn that "work hard" meant committing 12-16 hours a day plus weekend time, and a whole lot of it had to be spent making largely useless phone calls, juggling piles of (largely useless) "Surveys" from those calls, and driving from business to business attempting to contact the person who was in charge of benefits, and/or the owner. Good luck, unless you drive 100's of miles to smaller surrounding towns. Repeatedly.

Our call lists weren't filtered except by zip code, so most of the calls and stop-bys were businesses too small for us to work with, or Corporations whose headquarters were in another state, or Corporations who were headquartered in Dallas or Houston or somewhere else in Texas. Largely useless. But VERY time-and-gas consuming. When I asked for help organizing my wads of paper, or learning a new computer application, Rachel would snap something at me at warp speed, and I was left just as bewildered as before. I got reluctant to ask at all after she got right up in my face and snarled "What? You need a basbysitter? Well, I'm not a baby-sitter!" in front of my co-workers.

Lists could have been filtered out so that we were only calling on legitimate prospects - locally owned businesses with 10 or more employees: but the company prefers for their reps to do the same work over and over again, and then in a month turn out another batch of hopefuls to do it all over again, in the same areas that are being covered from the class before, and whoever's left from the class before that, and that, and that. Average of 1 (ONE) rep per class makes it through 6 months, according to not-so-charming-after-all Rex. Ge, wonder why.

So I'd been doing as much of that as I could in 8 weeks or so (I'm 65, and had some health issues for about three weeks, when I couldn't breathe or speak well.) Finally got some appointments with decision-makers, to make a presentation. Except they hadn't taught us how, and when I had asked to go along with a more seasoned employee to watch one, Rex and Rachel snarled "No-you're not doing enough activity." Solution? Pick a guy who's got some time, and send him with me to make the presentation, and pick up half of any commission. So now I'm looking at splitting any commissions from those 5 weeks of work with another rep who's got a couple hours invested. He actually closed one of them (a small company with 19 people) and enrollment was scheduled for Wednesday and Thursday. Rex fired me on Tuesday. So the $600 or so that I spent to get the license and constantly fill my tank, repair my car and computer, run copies, buy 3-rings and other equipment, is gone, and the day before I finally have a chance to make some of it back, I'm fired. The four other companies that I'd been working with will all go to the guy they sent in to do the presentations. So I'm ripped off of the money I spent, AND the money I was about to collect. STAY AWAY!!!!!!