Liberty Tax Services liberty tax service failed to do my taxes properly, failed to refund my money I paid them Renton , Washington
Mitch at Liberty Tax Services at 10829 SE Petrovitsky Renton, WA 425 271 8598 failed to do my taxes properly. I received a letter from the IRS with the corrections and reason with a totally different refund due. I called Mitch at Liberty and asked why. We met and he admitted they didn't do my taxes correctly. He offered to re do them and I asked why I would have him re do them when the IRS already re did them. I asked for a refund of the amount they charged me to do my taxes and he said he would mail me a check which he later refused to do. DO NOT go to or trust Liberty Tax Services in Renton, WA!
2 Updates & Rebuttals
seattlesigns
renton,Washington,
United States of America
have not heard back from ripoff
#3Author of original report
Wed, April 07, 2010
I have not heard back from Mitch at Liberty on my report on Ripoff.com. I did however hear back from him on the BBB website with incorrect information (actually an outright lie) from him. My reply stands that I would not recommend Liberty TAX services to anyone. They do not know how to prepare taxes properly and lie on the BBB website to make themselves appear able to prepare taxes correctly which is not the case with them.
Liberty Tax Customer Care
Virginia Beach,Virginia,
United States of America
Please Contact Liberty Tax Corporate
#3UPDATE Employee
Wed, March 31, 2010
We appreciate you reaching out to us. Liberty Tax Service makes customer service our priority which is why we offer a satisfaction guarantee. Please email us directly at customercare@libtax.com and we'll be happy to investigate your complaint. In your email please include your name, your phone number, and the office location (street, city and state).
Kind regards,
Liberty Tax Customer Care