Complaint Review: Liberty Tax Services Norwalk CA

 I was asked to pay $150 cash for services rendered, however, an additional fee was taken out of my return.  Approximately $450.  I was told by a representative I spoke with that she had been given this information before about this individual, but that she was never told face-to-face.  This lady (Dawn Frost) who took my money had apparently had cancer and wasn't able to work for a while, when in fact, she had relocated to another location and was supervisor. 

Not only did she rip me off, she didn't submit all of the forms I took.  I am very organized and had never been audited by the IRS.  In 2011, because the tax place I used to use was having issues with an individual that had branched out, I decided to use Liberty Tax Service.  This was a huge mistake and would strongly suggest people ask for a receipt when paying in cash.  I figured I could trust this lady since she was a "so-called" professional at filing taxes. 

I now have to pay back over $2,000 because of her error.  I tried talking to Liberty Tax Service and the lady apologized and said she couldn't do anything about it. 

I know I'm a good person and Karma can be quite brutal, but no one deserves to be ripped off when you think you're going to professionals to get the job done right. 

The least they could do is pay the interest the IRS is charging me, since it's their fault my taxes were misfiled.