Complaint Review: Liberty Travel

All Liberty Travel offices (owned by Flight Centre) use a version of the Sabre reservation system that does not properly communicate with Delta airlines.

In May, 2015, we booked and fully prepaid for a family vacation to Greece from NYC. We were told and shown by Liberty that we had 4 confirmed airline seats. The printout was generated by the Sabre reservation system.

When we arrived at JFK on Aug. 6th, the Delta gate agent told us we had "standby seats", and as a result of overbooking, we would not be going on our planned vacation. Getting our teenage kids together with our work schedules is difficult enough, but not to go on our vacation was very painful. Also, we had prepaid for hotels on the Greek islands and have incurred significant loss. We were put on a flight at a later date, but this trip we saved up for was all but lost.

It has been over 2 months. Liberty is still blaming Delta saying Delta was told throught the Sabre system that we had 4 confirmed seats, and Delta is blaming Liberty saying they communicated that we never had 4 confirmed seats. When we prepaid for our family vacation, we had an expectation that Liberty Travel had proper communication with Delta airlines. They obviously do not.

I would never buy a packaged product from Liberty Travel again, and certainly not airline tickets.