Complaint Review: Liberty Wireless

I placed an order for two cellular telephones for my children on July 2. The money for both phones was debited from my account on July 7. I did not receive my telephones until July 16th and 19th.

My first bill was due before August 15. I made two payments, one for each telephone, on August 14 at a Western Union office.

On Sunday August 15 the telephones were turned off for failure to pay. I called and spoke with no less than 5 individuals over the course of over 30 telephone calls.

I purchased these telephone calls for my children for emergency use and now they had no service.

After three days the phones were turned on and only because I threatned the Better Business Bureau and Channel 7 news. I also had the help of a lovely woman with Western Union whose only comment to me was "for a communication company they dont communicate very well". She was right.

I've written a letter to Robert Goodman, however, who knows if the address I was given is correct as I have received 3 different addresses thus far.

Companies should not be allowed to stay in business if this is how they operate.

I have MS and also contacted an individual regarding the American's with Disabilities Act to see my rights as I was told I had to leave my house and go to a fax machine and fax copies of my receipts, etc.

Really bad company really really bad customer service.

Michelle
North Arlington, New Jersey
U.S.A.