Complaint Review: Liberty Wireless - T-Mobile

My son is underage and got to my computer and checkbook and ordered a phone through T-mobile. Apparently T-mobile notified Liberty Wireless and in turn took money out of my checking account. For the phone and minutes.

As soon as I got the message on my e-mail regarding the phone through Liberty I immediately called Liberty Wireless to notify them that my son was underage and in turn they told me all I had to do was refuse the order when it came in and that it would only take 10 days to refund my money. I still have been waiting for my refund. It has now been 30 days.

I have called every week and they keep telling me that I will be receiving my refund within the next 7 days. I don't know when I'm ever going to get my refund?

Isela
Rialto, California
U.S.A.