Liccardi ford Service department damaged my truck! They won't fix it! Watchung NJ
Buyers be aware of the poor customer service from the Service department with this dealer! I have had a very poor experience with this dealer getting my 2015 F150 Platinum serviced here earlier this year. Under warranty I brought my truck in to get the air conditioned seats repaired as their is a known issue out for 2015+ for the seat backs not blowing air. The dealer was supposed to replace both blower motors, insert a sock up through the back of the seat, and modify the seat covers by removing some insulation to properly fix the seats.
Upon receiving my truck back I noticed that I had razor slices in the leather on the back of the passenger seat and a 6 inch section of stitching was cut on the drivers seat. I took it back to Liccardi Ford and they replaced the passenger seat cover and stitch the drivers back together (poor job to boot!). Upon move to South Carolina I noticed that the seat backs were not producing cold air (first time in hot weather again!), so I took it into the local dealer for inspection. Upon inspection they found that the blowers weren't replaced, the socks never installed, and they improperly modified my seat covers. They also showed me on the drivers side cuts in the leather!
The local dealer here couldn't fix the truck because this is a worksmanship issue from Liccardi Ford. I contacted the service manager (Bill) and he insured me he would help make this right. Since that discussion 3 weeks ago I have no received an email back from him, nor has he answered my calls, and he hasn't called me back. So now I have a $62k truck that Liccardi damaged and they are not prepared to do the right thing and help me get it fixed. So please be aware that if you deal with them you could end up like me with a terrible experience and no one to help.