Life Alert Emergency Response, Inc. (Encino, California) Life Alert Help I've Fallen and I Can't Get Up! Don't use Life Alert if you have a pacemaker!!! Life Alert LIED to this pacemaker patient, falsely claiming Life Alert necklace will not interfere with pacemaker. When fraud was discovered, they refused full refund on purchase. Encino California
I have a pacemaker and pace 100% of the time. When evaluating whether Life Alert would be beneficial to me, I asked Life Alert if their necklace would interfere with my pacemaker. I was assured it was not any problem so I purchased the system.
Shortly after receiving the Life Alert system, the manufacturer of my pacemaker told me that the Life Alert necklace does interfere with my pacemaker and that I should not use it. So I contacted Life Alert to return the system and get a refund.
First, I was given the run around and each person I spoke to at Life Alert said the same exact words, as if a script they were given to say, "We have lots of clients with pacemakers, and they never have complained". My response is that the other clients with pacemakers probably did not complain because they probably never asked the manufacturer of their device if it is safe to use the Life Alert necklace with their pacemaker.
After days of complaining to several members of management at Life Alert, and after threatening a lawsuit, Life Alert finally told me that if I returned the system, they would refund all of my money. However, after I returned the system, Life Alert still refuses to refund approx $200.00 of my money for a "set up" fee.
Why should I pay a set up fee for a device that damaged my health? Why should I pay a set up fee for a device I purchased based on a material misrepresentation? Life Alert is not only a rip off, it looks to me like they are also intentionally and fraudulently inducing pacemaker patients to use a product known to be harmful to them.