Complaint Review: Life Restore Health LLC

Patricia Pringle
360 Coon Ridge RD
Johnstown, PA 15905
nanadish@yahoo.com

June 10, 2019

URGENT ASSISTANCE

On November 20, 2018, I requested from liferestorehealthcbd.com, one Trial Bottle of "Life Restore Health CBD", at a cost of $6.95, which was suppose to be the shipping and handling fee.
I received TWO bottles with TWO seperate charges of $6.95 appearing on my creditcard, from TWO different avenues:
One charge via, FAD Vitality Skin 844-592-7274 and One charge via, fadvitalitylash.com 844-592-7274.

The order was from:
Life Restore Health LLC
4250 Alafaya Trail Ste 212 #262
Oviedo FL, 32765
866.243.8984

Unfortunately, neither product worked. Disappointed because I wanted it for Neuropathy due to heart failure. This product was clearly misrepresented. So of course I would not purchase any other products or actual size products again. Thinking that was it, done and over, I would eat the scam of receiving two bottles and being charged $6.95 for each bottle, this actually has been a living nightmare.

On January 19 and January 20, two additional charges, $95.13 each, from SEDO HEALTH SKIN, appeared on my creditcard. At which time I also received ONE bottle of same product in the mail. I called immediately and was told if I returned the ONE bottle the charges would be credited back to my creditcard.
I was given the RMA #843063117, and returned the product.

March 26, 2019, no credit was done so I called 866.407.8178, was told, "product was received today, credit will be done".

April 1, 2019, no credit done, she claimed she tried to put credit back on my card but was not able to do it. She then said I will receive a check for $109.26, don't know where that amount came from but at this point I'll take anything. Was told I should receive the check in 10 to 15 business days. Given confirmation #843063, ironically same six numbers as my RMA number.

April 23, 2019, no check received, called again, was told check was mailed yesterday and should receive in 1-2 weeks.

May 13, 2019, no check received, called again, the person answering said they would try to get the billing office, put on hold, came back with "still not able to get the billing office, can not keep you on hold, call back within 24 to 48 hrs.".
What! Really! So I did, again, not able to get billing department.

May 16, 2019, 9:39 a.m., Not able to tell me anything, their billing office is busy, so now they will call me back in about one hour.
Nope, no phone call, credit or check has been received.

To resolve the problem, I would appreciate my money refunded via check.

Sincerely,

Patricia Pringle

cc:

https://www.bbb.org/consumer-complaints/file-a-complaint
Case #90233249,
RESPONSE FROM BUSINESS MAY 21, 2019:
Hello BBB,
We have mailed out a check to this customer. She will be getting it within the next 7-10 business days.
CHECK NOT RECEIVED
Case reopened!

https://www.ftccomplaintassistant.gov
Report Successfully Submitted
Report Number: 108112051

https://www.usa.gov/state-consumer/pennsylvania
Email:consumers@attorneygeneral.gov
Phone Number:
717-787-3391

http://www.myfloridalegal.com

Thank You
Patricia Pringle,

Thank you for contacting the Attorney General's Office regarding Unauthorized Credit Card Charges. Our staff will process it as soon as possible and, if necessary, respond appropriately. We appreciate hearing from concerned citizens such as yourself. If you wish to keep abreast of the activities of this office, you may wish to consider a subscription to our electronic newsletter Weekly Briefing. Or perhaps our Consumer Alerts. Should you wish to subscribe to either, or both, publications, please visit our subscription page.

Since the page no longer exist, This is Google's cache of https://fadvitalityskin.com/shop.html.
It is a snapshot of the page as it appeared on Apr 8, 2019 00:43:13 GMT.

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