LifeCell South Beach Skincare Deceptive Advertising Internet
Consumers Beware of Deceptive Practices. Wish I had checked them out on Ripoff before ordering. As others have said it is a "Free Trial," they only call it "No Money Down Trial." No where on their website do they give you the bad news until they get your credit card info that besides the cost of the "trial" plus shipping totalling $4.25, you will be instantly billed $189. Nor do they give you the regular price - found that on Amazon.
Apparently they are getting calls as their recording mentions the pending charge on your credit card being there to protect from fraud. So they know what you're calling about when you do call to scream about the charge. It is pending on my checking account so I cannot use it.
Told them I felt this was a scam and didn't want to deal with them nor even try their product. They said I could refuse it when it arrives and I said then they could say they never received it back to refund my monies. Guess I will have to pay to ship it back so I have tracking proof they received it and this is what all others should do.
Someone on Ripoff said they required it back in five days. When I checked with another person in their Chat on their site, she said Ripoff Reports was a ripoff and that information wasn't corect. I said no where on the site I ordered from said anything about being billed up front for the product, nor did they even give a price. She said the policy was on the page in bold under credit card. There is no way to get back into it if you've already ordered the "trial" and if it had been in bold, I certainly would have seen it.
I made the request with the first person to cancel my order. My credit union said for me to check this weekend to see if it has gone from pending to being charged. If it goes to charge, they will try to dispute it. I will see how this goes and long it takes. Some companies keep your money as long as possible (banks call that a "float") so they can make interest on it in the meantime. Possibly I will update this next week when I see what those results are. I am to receive the "trial" on Monday.
1 Updates & Rebuttals
D Greene
Hollywood,Florida,
Customer already handled 2
#2UPDATE Employee
Mon, August 11, 2014
Regarding return shipping - we never advise that the product has to be back within a certain time frame. Also, if the package is refused, the original tracking number can be used to track it which we have on file. We only ask for the tracking number if the customer does NOT refuse the package and sends it back via a different carrier.
I will be pasting the trial terms to explain the 30 days and the billing and return policy. Of course, as with everything, there is always something or someone who is misinformed and we are trying to clear that up. Our trial terms are listed on the site prior to payment processing, along with the pending authorization information.
Trial terms -
Our 30-Day Trial Promotion is as follows:
All you pay at the time of ordering is the shipping and handling fee. If you are not satisfied with your results, send it back within 30 days and your credit card information will be deleted from our system. You won't be charged anything besides the initial shipping and handling fee. However, if you absolutely love LifeCell, (which we expect you will!) and keep it past the 30 Day Trial period, your original form of payment will be charged $189.00 for the two-month supply of LifeCell.
120 Day Money Back Guarantee: Once you decide to keep LifeCell beyond the 30 Day Trial and let us charge your credit card, you are still completely covered by a full 120 Day Money Back Guarantee. This means, if for whatever reason you are not happy with LifeCell, simply send back the tube within 120-days from the date of delivery, and get a full refund (minus shipping and handling charges) on your original form of payment.
Free enrollment to the LifeCell VIP Replenishment Service: For your convenience you will be signed up automatically to our popular VIP Replenishment Service. This entitles you to receive a fresh supply of LifeCell every 60 days at the discounted rate of $149. International Customers will be billed an additional $15.00 for shipping and handling fees. This service is fully customizable and you can adjust your delivery schedule frequency at will, like to every 90 days or 120 days. Whatever personally works best for you. If you ever want to make adjustments or discontinue your membership, just call us at 1-866-977-1412 or via email at support@LifeCellSkin.com and it will be handled accordingly. Replenishment Service items are under a 15 Day Money Back Guarantee. Item must be sent back unopened and in its original packaging within 15 days of delivery in order to receive credit.