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  • Report:  #1169535

Complaint Review: LifeProof

LifeProof / Otter box This company's waterproof phone case claims are LIES - these cases are NOT waterproof. Fort Collins Colorado

  • Reported By:
    Kim — Ponte Vedra Florida
  • Submitted:
    Wed, August 13, 2014
  • Updated:
    Wed, August 13, 2014

I have spent close to $1,000 over the years on lifeproof cases for all our various devices.

I always did the "test" and never trusted the case to actually take it under the water until this past weekend. I did the test all was fine put my phone in case and took it in water - well water got into the case. Phone died. I called lifeproof they said "oh we will send you a new case" NO what good is a case going to do me my phone is fried.

They will not do anything to replace or repair my phone. They are liars and do NOT stand behind their products.

They claimed "well when the case left our hands it was waterproof". So basically I am out the cost of the phone.

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