Complaint Review: Lifesafer Ignition Interlock

WARNING!!!! stay clear away from this company. I had my LifeSafer device installed on July 2, 2024, and unfortunately, my experience with this company has been nothing short of frustrating. I was warned by other companies about LifeSafer, and now I understand why. Every month, I face billing issues, including phantom charges and repeated attempts to double-charge me for the shop fee, which I was told to pay directly to the shop.Communication is a challenge. It’s nearly impossible to reach anyone by phone, and when I use the chat feature, the representatives are consistently rude and unhelpful, making an already difficult situation worse.According to my contract, I’m required to pay a $60 monthly fee and a $20 calibration fee directly to the shop. As of September 5, 2024, my balance with LifeSafer was $0. However, when I visited the shop for my monthly calibration on October 4, 2024, I was charged an additional $20 shop fee, despite having already paid it. My total bill came to $85.18, but upon checking my account, the amount inexplicably increased to $125.18.It seems LifeSafer added a $20 charge for a phantom service visit on September 10, 2024, and another $20 as an adjustment. When I tried to resolve this via chat, the representatives offered no help, only aggravation, and misinformation. This company is consistently trying to overcharge me, and based on other complaints I’ve seen, I’m not alone in this experience.I am filing formal complaints with the Attorney General's offices in both New York and Florida to help protect others from falling victim to LifeSafer’s questionable practices. I highly recommend everyone to stay clear of this company even if you have to pay a ;little more else where. The aggravation alone is worth a few more dollars.   Date of experience: October 07, 2024