LifeScan A Johnson And Johnson Co. One Touch Ultra Smart Offered a $20. rebate they did not send. I called they claimed that rebate docs., that I sent were not received. R. Deloach asked me to send a copy of the docs. by Fax If I didn't have a copy the rebate would be lost. A cust servperson called asking for info claiming Delouch didn't exist Ripoff San Jose California
One Touch Ultra Smart Offered a $20. rebate they did not send. I called 4 mo. later they claimed that rebate docs., receipt, form, meter serial number, that I sent were not received. R.Deloach from rebate dept. in their customer service phone number asked me to send a copy of the docs. by Fax which I did. If I didn't have a copy the rebate would be lost. A cust servperson called asking for info claiming Delouch didn't exist
Life Scan offered a $20. rebate. I sent in the requested documents to obtain my rebate (receipt, form, meter serial number)but the company did not comply. I called 4 mo. later to find out about the rebate and they claimed that the rebate docs. that I had sent them were not received. R.Deloach from rebate dept. in their customer service phone number (800 227-8862) asked me to send a copy of the docs. by Fax which I did. If I didn't have a copy the rebate would be entirely lost.
A customer service person called me an hour later asking for the rebate information. When I told her that I had sent it in by fax to Mr. Delouch she said that there was no one in her company with that name, as if I was lying or had spoken to an employee that does not exist. She also said that they would senfd the rebate, but that if I did not receive it in four weeks I should call them again at which point I told her that customers should not be made responsible to be calling repeatedly in order to obtain a rebate offered by a company.
I believe that this is a highly suspicious operation. Had I not kept a copy of the rebate documents, and had I not followed up with a phone call they would have gotten away with not paying, also making me responsible to call them to get them to comply is unacceptable. Furthermore, they denied the existence of an employee that I spoke to, and who gave me a valid fax number for the company is totally outrageous.
Ana
Bayamon
Puerto Rico
Click here to read The *EDitorial: The Marketing Rebate Rip Off ...Manufactures invent reasons why not to pay the consumer
1 Updates & Rebuttals
Jen
San Jose,California,
U.S.A.
Rebates
#2Consumer Suggestion
Sun, June 17, 2007
Customer Promotions Group handles all rebates and rebate inquiries. It is usually advised that you keep copies of all items sent for rebates, as loss is a possiblity, whether in mail or by the company.
The Customer Promotions Group is not connected with the Customer Service Group you contacted at 800-227-8862 and the representative may not have been aware of this representative.
You can file a complaint about the call handling or rebate process by calling 800-227-8862. You may even request to speak to the Customer Promotions Group Supervisor.