Light In The Box Co. Ltd They do not send the item ordered. Difficult to send back wrong order SUZHOU JIANGSU 215121 Internet
Light In The Box in China doesn't send the correct item that you ordered from the their website. What I got was entirely different from what I ordered. There is no contact phone number on the website or an email link to send them a complaint or to ask for assistance. Instead, they want you to send them (over the internet) a photo of the item you had actually wanted. I'm not clever at sending photos, I'm afraid. So, now it seems that I am stuck with a bracelet I don't want and that is really horrible. I know that I will never order from Light In The Box again nor will I order from any other Chinese websites. The bracelet will go into the Goodwill box on the way to buying a bracelet at the Mall! Be very careful when ordering from websites from other countries.
2 Updates & Rebuttals
eleonora
Prato,Tuscany / Provincia di Prato,
Italy
Same Problem!!!
#3Consumer Comment
Wed, April 11, 2018
How do you have contact the company?? Do you have an email address??
Refund from Light in the Box
#3Author of original report
Mon, October 17, 2016
As I stated in my original report, I could not contact Light In The Box regarding receiving an incorrect order. About a week later I was very suprised to get an email from them asking if I liked the item I had ordered. Through the email I was able to complain that I had received the wrong item. They did not contact me again, but they did make a full refund to my credit card.
It would seem that although this company is hard to contact, they are honest and are safe to order from.