Light in the Box LITB, electronic pool,light_ buying, super seller4399, Bargain Car DVD Outlet, hi5wholesale, light_buying_here, WHO_IS_EONON, ONE_WORLD_ONE_PRICE, BEST-SERVICE_4_USA, bestserviceforusa, Light in the B Will not refund purchase price after sending me 2 defective units. San Leandro, California
Ordered a car dvd player with navigation and more. It was defective and sent it back. They replaced it with another defective unit. I offered to upgrade to a better unit, they took my money and stopped communicating with me. Only after pay pal intervened did I get the upgrade money back.
They still have not refunded my orginal purchase of $224.98. I do not have a radio or my money. Every instruction they provided as to returning the units was followed to the letter.
They are not to be trusted. The 12 names they are trying to business on ebay with should tell you something.
This is the first time in over 15 years of dealing on the internet that I have run into just blatant criminals
2 Updates & Rebuttals
signguy
United States of AmericaFinally did the right thing!!
#3Author of original report
Tue, February 26, 2013
I was finally issued a refund today after 4 months of trying!!! They finally saw the error of their ways. Neither Ebay or Paypal was good enough to get me the refund. They just wrote me off. Ripoff Report and their presence is what did the job. Great job Ripoff Report.
LightInTheBox
ChinaLightInTheBox
#3UPDATE Employee
Mon, February 25, 2013
Dear Customer,
Thank you sharing your shopping experience with us! We will issue you a full refund via email based on your purchase Please contact us at feedback[at]lightinthebox[dot]com. In the meantime, you can open a Customer Service ticket and be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center:http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.
Customer satisfaction is our #1 priority, we hope you could give us another chance to meet your shopping expectations!
Thank you,
LightInTheBox.com