Complaint Review: Lighthouse Depot

I ordered a "Shore Thing" V-neck tunic from this company. I wanted it by Easter Sunday and they advertised express delivery, so I paid for it and should have had it by Easter Sunday.

They agreed that it was late & refunded me the difference. But I felt that they offered the opportunity to get the item in time & I really wanted it to wear Easter Sunday. I felt it was a sort of false advertising!

I had to call them on it,too-they initially lied to me, saying they didn't receive my check until April 6th & had to wait for the check to clear the bank before they could mail it & I would have to call my bank to see why it didn't clear.

Well, I called my bank & they received the check & cleared it by April 5th. It went straight through-no problem! That left them 5 delivery days to get it to me-plenty of time to get it by Easter Sunday!

I called Lighthouse Depot back & confronted them with this. There was no apology & they would only give me the difference in the shipping rate! I feel they should have apologized & offered me more-for good business & to compensate for my loss! I was really counting on it, they promised it & I paid for it!

I refuse to do business with them anymore, toss their catalogs as soon as they come in & want to warn others of what to expect from these people!

I appreciated others' reports on Starcrest of California & Lifestyles, both of the same address. I was looking to maybe buy from them & stumbled upon the truth accidentally! Thank your for this website & the information that saved me more trouble & heartache!

Julie
Waterloo, Illinois
U.S.A.