Although Lighthouse Vanlines claims to be customer service oriented, it appears not to be the case as I have had several problems with them;
- They misplaced / lost over 5 items including a 6' stainless table
- They mis-shipped / delivered several items from another customer and were NON responsive to returning to retrieve the items. Nor did they respond to numerous phone call and email requests despite being immediately notified and having had a picture of the inventory tag of someone else's property emailed to them.
- The driver said he would return by end of day to pick up those items - the items were never picked up
- The driver also said he would return to assemble two pieces of furniture but did not do so despite several calls to both the driver and the Lighthouse corporate office
I have emails to back up my complaint to Lighthouse Vanlines - USDOT 1914057