Complaint Review: lightingcatalog.com

I ordered a Tiffany-style lamp from lightingcatalog.com on 21 November 2010. When it arrived, it was not at all like the picture on the web; in fact, it was downright shoddy, with very sloppy soldering. I had to get an “RGA” number (# 950861) in order to return it, and I was told I would be charged a 20% restocking fee. I tried to argue that the lamp was not as pictured, but the company rep did not want to budge.  This is problem #1. I returned the lamp via UPS on 17 December 2010. According to UPS tracking, it was signed for on 22 December. On 16 February, I emailed the company asking about my refund. They responded with “Quoizel was not showing this return being checked in at their location as of yet. The tracking you have listed below will help us greatly in getting the credit pushed through our accounting department and that should be issued by the end of the week! As for the restocking fee, as noted on your return instructions, and confirmed in an email per your request, the restocking fee will apply to the returning fixture. If you had deemed this item to be defective it would have been replaced with a new fixture. Since you did not want the replacement, it is then processed as a general return with the restocking fee deducted from the credit back to you.”
 
I have not rec’d the credit yet. This is problem # 2. I believe that lightingcatalog.com has no intention to refund my money. Or perhaps they deliberately wait for an unhappy customer to contact them before refunding. I also believe that their site is a bait-and-switch; pictures of nice-looking merchandise, but badly made cheap products.
 
I want the full amount of $176.12 refunded.