Complaint Review: lightinguniverse.com ATG Stores

On August 4, 2009, I ordered 2 outdoor lights from LightingUniverse.com and these were received in a timely fashion.  However, they were also received broken.  I called immediately and expected that replacements would be shipped.  Instead I was told that replacement glass would be shipped in 7 to 10 days. 

About a week later I received an email telling me that the replacement glass would be shipped on November 4, 2009 -- considerably longer than 7 to 10 days.  I was not willing to wait that long.  Following their return instructions I requested a Return Goods Authorization number on 8/25/09.  On 8/26/09, i was given a case number and told I would be contacted in 1 to 2 days.

When I had not been contacted by 9/1/09 I called and was told to call back on 9/8/09.  By the way you can wait 15 to 20 minutes on the phone before someone answers your call. 

On 9/8/09, I called and was told that a RGA # had been requested on 9/4/09 -- a good 10 to 11 days after I had asked for one.  I was told to call back again in a few days and maybe they would have the RGA number then.

I have spent almost a month trying to get credit for broken lights that were sent to me.  This should have been handled the first time I called by sending me replacement lights that were well packaged and allowing me to return the broken lights at no cost to me.  I had requested credit not because I didn't like the lights or changed my mind; I requested credit because the lights I received were broken and I could not use them. 

I say buy your lights from anyone but Lighting Universe.