LikomUSA 17-inch Monitor (D7071) $50 REBATE RIP-OFF *REBUTTAL ..follow all the terms and conditions OWNER says they will refund your money
Purchased Likom D7031D 17-inch monitor from Frys Jul 4, 2001. Submitted $50 rebate form with serial no:14MLC0019852 identification and UPC code on Jul 7, 2001. Have called on several occasions (626-912-0070) and have submitted copies of forms to Fry's Canoga Park.
On 11/5/01, talked to an actual live person at Likom, who transferred me to a recording asking Name, amount of rebate, purchase date and phone no. Submitted same - no call back. Have left several recorded messages prior and subsequent to 11/501. No call back.
This company apparently does not care about customers or reputation. Better Business Bureaushould be informed and get involved. It surprises me that a reputable company such as Fry,s continues to deal with this unscrupulous outfit.
2 Updates & Rebuttals
follow all the terms and conditions as stated on the rebate form, you will receive your rebate.
#30
Wed, November 21, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: rarrata@likomusa.com
Their name: Richard Arrata
Their relationship to the company: Supporter
Rebuttal:
If you follow all the terms and conditions as stated on the rebate form, you will receive your rebate. If you feel you have done so, and did not receive your rebate, please go to the following URL and enter the requested information: http://www.likomusa.com/rebate.htm
If we have in anyway mishandled a customer, I will take care of them and pay their rebate,
#30
Wed, November 21, 2001
Dear Editor:
I was informed by a very vulgar customer, that if we did not pay his rejected rebate, that he would send his complaint to some agency, which I just found was your "Ripoff Report". I saw that there was about 20 complaints on our company, but after reviewing, did not see how to get the consumers information to review their case.
I am not one to miss-represent an offer, but one who sticks to the terms and conditions of the offer. If we have in anyway mishandled a customer, I will take care of them and pay their rebate, but if their claim has been denied, I will provide the details, and ask that their complaint be removed.
If there is an easy way to provide us with the e-mail addresses to the customers who complained, we will research their claims and report back to them and you with our findings.
Regards,
Richard Arrata
(866) LikomUSA ext 111
www.likomusa.com