Linda in Ann Arbor, ripoff Ann Arbor Michigan
Customer contacted our company with the complaint of her spa not heating and also not being able to drain her spa. Our technician went out to diagnose the problem with the spa. Obviously you can't run an empty spa, therefor you can't check for heat. Additionally, with the complaint of the spa not being able to be drained, one would believe the spa was filled.
The customer has to pay for the service technician coming out to her home. Lifestyles would have billed the mfg. for the trip to the customer's home however, they will not pay for the service charge if we show up to render service and the customer is not prepared for the repairs. Customer refused to pay.
We do not return to a customer's home to render repairs if their is an open balance on the account. This is because the customer could simply refuse to render payment again if repairs were not going to be covered by the mfg. warranty. The manufacturer did pay the invoice for the customer. However, it is not fair that customers such as Linda, get away from being held accountable for their lack of responsibility.
Demetrius
Fenton, Michigan
U.S.A.
1 Updates & Rebuttals
Linda
Ann Arbor,Michigan,
U.S.A.
LifeStyles Service for Hot Springs Hot Tub
#2REBUTTAL Individual responds
Thu, October 20, 2005
I am the customer who wrote the original complaint regarding LifeStyles service of Hot Springs Hot Tubs. I stated to the customer representative that the heating unit was not working and when I went to drain the tub for cleaning the water would not drain out of the bottom of the tub and I had to bail the water out. I even joked with them that the tub was empty so they could look at the drain. I thought they would put a meter on the heating unit to see if it was putting out the right amps. They should of told me to have the tub filled with water. The manufacture did pay the invoice after numerous calls. When I asked to speak to the owners of Lifestyles I was refused to be given the number and even Hot Springs said LifeStyles had a monolopy in my area and I was stuck with them for service until my warrenty expired. My whole point is Hot Springs is a great product but their service stinks. After have the heater replaced the mother board could not handle the new unit and I had to have them come back out. From the day they put the new board my tub makes a sound like a washing machine and I don't want to call for service again as their service STINKS. I feel their company lack the responsibility of telling customers when they call for service that the tub needs to be full of water. Which now because I caused such a stink they do. So if nothing else maybe they will be more accountable. Unfortunally their service has left such a bad taste in my mouth I have verbally spread the word and have saved others from buying the product. Bottom line check out the representation of the service department before you buy a product.