Lindelle Studios ripoff, misleading, horrible customer service, prey on and take advantage of, newly wed's. Jenkintown Pennsylvania
We hired Lindelle because my nephew used them at his wedding and I was impressed with the professionalism the photographer showed during the event. Well, that's where the professionalism stops and starts.
We chose the $2299 package. For that we were to get a 70 pose album and 2 parent books with 20 poses in each book. From the beginning, as soon as I met the photographer, I had a very uncomfortable feeling. My intuition was dead on!
I was very upset when I got my proofs. The first 6 pictures I looked at were useless, unprofessional, poorly taken pictures.
Long story short, we had no shots of our first dance. No shots of the introductions. No shots of the toasts. (which by the way my 2 children gave wonderful, very emotional and pricelss speeches)No shots of the receiving line. No shots of my husbands family, with the exception of his father and stepmother and stepsisters. No shots of our close friends. If we were lucky, we could see some of them in the background of other shots.
We had only 1, count them, 1, picture of our wedding cake that was taken so far away it looks like a cupcake.
The thing is this. We know for a fact he took all those pictures. He stopped us 4 or 5 times to take pics of the first dance. So where are they?
We had a total of 170 pictures. 16 are completely useless. That brings us to 154. Our album holds 70 photos and the combined parents are 40 photos. So, we have to pick 110 pictures from the group of 160. The thing is, you can't have any duplicates in the albums. Any pictures that are duplicate are an extra fee of $20 PER PICTURE!!! We weren't given much to choose from.
I believe those missing pictures were purposely removed so we wouldn't have enough to choose from and they could bilk more money out of us. The $2300 we already paid wasn't enough.
Their customer service is horrible. When my husband finally got through to someone - after leaving messages everyday for a week -explaining our disatisfaction they said, "that happens sometimes. What are you going to do?" My husband then said, "What are YOU going to do?" They won't discuss compensation with us and now their saying we have to have our choices in by the end of July or they are going to charge us $300 for taking too long with the pictures. Huh?
The only thing they said they would do for us is, if our friends or family took any of those "missing shots" they would gladly put them into our album for free. Are you kidding me? Those disposable camera looking pictures should blend nicely with the professional ones. NOT.
I do not recommend this company to anyone. I think they take advantage of the fact that they hold all the cards - or pictures as the case may be - and we have no choice but to be bullied into purchasing more.
Kelly
Lansdowne, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Kelly
Lansdowne,Pennsylvania,
U.S.A.
UPDATE Lindelle Studios Jenkintown, PA
#5Author of original report
Sat, March 10, 2007
My wedding was on June 3, 2006. We finally got our wedding album, along with parent albums in December. As I said above, we had a horrible time trying to be compensated for the problems we encountered. They had told us that we could give them negatives of wedding pictures our family and friends took at the wedding and they would include them in our album for no charge. We were able to find one of our first dance that my husband's stepmother took and one of the head table. Reluctantly, we gave them the negatives knowing they would not be of the same quality, but figured they would come close. HA! Not! They printed them in black and white (the rest of the album was in color) and they were incredibly grainy. Out of curiosity, my husband took the negatives to a camera shop and asked them to make reprints. When we got them back we were totally shocked. They came out really nice. They were in color, no red eye, and far less grainy. My husband took those pictures and our wedding album back to the main office in Jenkintown and TOLD them they were to remove the horrible black and whites and put in the much better color versions and that he wanted it done with in the week. They honored our request, I think only to get rid of us. We rode their backs constantly through out the whole wedding album night mare. We're still not satisfied completely with our album. But it's better than nothing I guess. But, every time I sit down to look at it, I am reminded of the wonderful pictures that should have been in it, and I relive this whole miserable experience. Despite the problems with the pictures, my wedding was still beautiful. I just wish my wedding album portrayed that. Isn't that what it's for?
Kelly
Lansdowne,Pennsylvania,
U.S.A.
UPDATE Lindelle Studios Jenkintown, PA
#5Author of original report
Sat, March 10, 2007
My wedding was on June 3, 2006. We finally got our wedding album, along with parent albums in December. As I said above, we had a horrible time trying to be compensated for the problems we encountered. They had told us that we could give them negatives of wedding pictures our family and friends took at the wedding and they would include them in our album for no charge. We were able to find one of our first dance that my husband's stepmother took and one of the head table. Reluctantly, we gave them the negatives knowing they would not be of the same quality, but figured they would come close. HA! Not! They printed them in black and white (the rest of the album was in color) and they were incredibly grainy. Out of curiosity, my husband took the negatives to a camera shop and asked them to make reprints. When we got them back we were totally shocked. They came out really nice. They were in color, no red eye, and far less grainy. My husband took those pictures and our wedding album back to the main office in Jenkintown and TOLD them they were to remove the horrible black and whites and put in the much better color versions and that he wanted it done with in the week. They honored our request, I think only to get rid of us. We rode their backs constantly through out the whole wedding album night mare. We're still not satisfied completely with our album. But it's better than nothing I guess. But, every time I sit down to look at it, I am reminded of the wonderful pictures that should have been in it, and I relive this whole miserable experience. Despite the problems with the pictures, my wedding was still beautiful. I just wish my wedding album portrayed that. Isn't that what it's for?
Kelly
Lansdowne,Pennsylvania,
U.S.A.
UPDATE Lindelle Studios Jenkintown, PA
#5Author of original report
Sat, March 10, 2007
My wedding was on June 3, 2006. We finally got our wedding album, along with parent albums in December. As I said above, we had a horrible time trying to be compensated for the problems we encountered. They had told us that we could give them negatives of wedding pictures our family and friends took at the wedding and they would include them in our album for no charge. We were able to find one of our first dance that my husband's stepmother took and one of the head table. Reluctantly, we gave them the negatives knowing they would not be of the same quality, but figured they would come close. HA! Not! They printed them in black and white (the rest of the album was in color) and they were incredibly grainy. Out of curiosity, my husband took the negatives to a camera shop and asked them to make reprints. When we got them back we were totally shocked. They came out really nice. They were in color, no red eye, and far less grainy. My husband took those pictures and our wedding album back to the main office in Jenkintown and TOLD them they were to remove the horrible black and whites and put in the much better color versions and that he wanted it done with in the week. They honored our request, I think only to get rid of us. We rode their backs constantly through out the whole wedding album night mare. We're still not satisfied completely with our album. But it's better than nothing I guess. But, every time I sit down to look at it, I am reminded of the wonderful pictures that should have been in it, and I relive this whole miserable experience. Despite the problems with the pictures, my wedding was still beautiful. I just wish my wedding album portrayed that. Isn't that what it's for?
Kelly
Lansdowne,Pennsylvania,
U.S.A.
UPDATE Lindelle Studios Jenkintown, PA
#5Author of original report
Sat, March 10, 2007
My wedding was on June 3, 2006. We finally got our wedding album, along with parent albums in December. As I said above, we had a horrible time trying to be compensated for the problems we encountered. They had told us that we could give them negatives of wedding pictures our family and friends took at the wedding and they would include them in our album for no charge. We were able to find one of our first dance that my husband's stepmother took and one of the head table. Reluctantly, we gave them the negatives knowing they would not be of the same quality, but figured they would come close. HA! Not! They printed them in black and white (the rest of the album was in color) and they were incredibly grainy. Out of curiosity, my husband took the negatives to a camera shop and asked them to make reprints. When we got them back we were totally shocked. They came out really nice. They were in color, no red eye, and far less grainy. My husband took those pictures and our wedding album back to the main office in Jenkintown and TOLD them they were to remove the horrible black and whites and put in the much better color versions and that he wanted it done with in the week. They honored our request, I think only to get rid of us. We rode their backs constantly through out the whole wedding album night mare. We're still not satisfied completely with our album. But it's better than nothing I guess. But, every time I sit down to look at it, I am reminded of the wonderful pictures that should have been in it, and I relive this whole miserable experience. Despite the problems with the pictures, my wedding was still beautiful. I just wish my wedding album portrayed that. Isn't that what it's for?