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  • Report:  #107305

Complaint Review: Linder's Furniture

Linder's Furniture ripoff Refused to credit a hold on a sofa and have repeatedly lied about it! Truly maddening experience. Fountain Valley California

  • Reported By:
    Garden Grove California
  • Submitted:
    Tue, September 07, 2004
  • Updated:
    Wed, November 17, 2004
  • Linder's Furniture
    18370 Pacific Street
    Fountain Valley, California
    U.S.A.
  • Phone:
    714-887-6700
  • Category:

I was shopping for a sleeper sofa and found one at the Fountain Valley store. I had just moved and was indecisive so I asked if I could cancel the order at any time which I was assured I could. Because there was only one in stock the salesperson required that I put 25% down to hold the sofa.

A couple of days later I called and canceled the order and was told my card would be credited back. Three months later I have called the store repeatedly 10-15 times and have been assured by customer service, the salesperson, and other employees that my order was canceled and my credit processed by accounting.

I then tried to dispute through my credit card company who cannot obtain a response from them either.

I called customer service again today and was informed this time that the order was still active and only the store manager can cancel orders. Interestingly enough I've called twice at the direction of the employees, and the store manager is amazingly unreachable and has no voicemail.

Stay away from Linder's unless you want to deal with the most inept, evasive, and shady of companies. Truly maddening experience.

Didi
Garden Grove, California
U.S.A.

3 Updates & Rebuttals


BIll

Laguna Beach,
California,
U.S.A.

Hit em' where it hurts! THE WALLET AND REPUTATION!!!

#4Consumer Comment

Tue, November 16, 2004

I have had the same problem with this company. Do yourself a favor and file with the Better Business Bureau and the city which they run their business from.

If you would like, the best way to get their attention is to call your local news and get their consumer reporter and you will see results.

CBS, Fox, ABC, KCAL and NBC have great reporters for this kind of treatment.


BIll

Laguna Beach,
California,
U.S.A.

Hit em' where it hurts! THE WALLET AND REPUTATION!!!

#4Consumer Comment

Tue, November 16, 2004

I have had the same problem with this company. Do yourself a favor and file with the Better Business Bureau and the city which they run their business from.

If you would like, the best way to get their attention is to call your local news and get their consumer reporter and you will see results.

CBS, Fox, ABC, KCAL and NBC have great reporters for this kind of treatment.


BIll

Laguna Beach,
California,
U.S.A.

Hit em' where it hurts! THE WALLET AND REPUTATION!!!

#4Consumer Comment

Tue, November 16, 2004

I have had the same problem with this company. Do yourself a favor and file with the Better Business Bureau and the city which they run their business from.

If you would like, the best way to get their attention is to call your local news and get their consumer reporter and you will see results.

CBS, Fox, ABC, KCAL and NBC have great reporters for this kind of treatment.

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